Client Success Manager (bilingual – English/spanish Required)

Client Success Manager (Bilingual – English/Spanish Required)

Location: Boca Raton, FL Work Schedule: Full-Time, In-Office Reports To: Senior Client Success Leader Compensation: $60,000+ annual base + Benefits & Discretionary Bonus

About GRUBBRR

GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how customers interact with businesses across restaurants, hospitality, stadiums/arenas, and government environments.

Our platform powers high-volume, real-world operations through kiosks, POS systems, kitchen display systems, digital menu boards, online ordering, and advanced analytics for some of the world's most recognizable brands.

We are a fast-growing fintech and hospitality technology company delivering scalable, innovative solutions across complex enterprise environments.

Role Summary

GRUBBRR is seeking a Bilingual Client Success Manager (English/Spanish) to serve as the primary post-implementation relationship owner for a portfolio of enterprise clients.

This is a high-impact, customer-facing role responsible for driving adoption, retention, satisfaction, and long-term value realization across complex, multi-location deployments.

You will act as a trusted advisor to both executive stakeholders and operational teams, ensuring that GRUBBRR's platform delivers measurable business outcomes while aligning internal teams to support client success.

Why Bilingual Capability Matters

GRUBBRR clients operate across diverse, multi-layered environments, where many frontline operators, site managers, and support teams are Spanish-speaking.

Success in this role requires the ability to:

• Conduct business reviews, training, and operational discussions in both English and Spanish
• Bridge communication between executive stakeholders and on-the-ground teams
• Ensure clarity, adoption, and alignment across all levels of the organization

What You'll Do

Customer Relationship & Adoption Leadership

• Own and develop long-term relationships with enterprise clients, including executive and operational stakeholders
• Become an expert in each client's deployment, business objectives, and success metrics
• Drive adoption through proactive engagement, best practices, and strategic guidance
• Establish trusted advisor status across multiple levels of the organization

Product Advocacy & Value Expansion

• Identify opportunities for clients to better leverage GRUBBRR's full technology stack
• Lead feature adoption efforts, including demos, enablement, and release discussions
• Support expansion and growth by aligning platform capabilities with business needs

Retention, Risk & Growth Support

• Monitor adoption trends, engagement metrics, and success plans
• Identify potential risks and proactively drive mitigation strategies
• Partner with Sales and leadership on renewals and expansion opportunities
• Maintain primary accountability for customer satisfaction and retention outcomes

Issue Management & Executive Communication

• Act as the customer advocate during critical issues, ensuring timely resolution and communication
• Provide clear, executive-level updates during both steady-state operations and escalations
• Proactively communicate system changes, risks, and optimization opportunities

Cross-Functional Collaboration

• Serve as the central point of coordination between clients and internal teams (Product, Engineering, Support)
• Translate customer needs into actionable insights for product and delivery teams
• Share best practices and contribute to team-wide success initiatives

Governance & Continuous Improvement

• Lead Quarterly Business Reviews (QBRs) and ongoing success planning
• Define and track success metrics aligned to client objectives
• Contribute to the evolution of GRUBBRR's customer success frameworks and processes

What Success Looks Like

• High customer satisfaction, retention, and platform adoption across enterprise accounts
• Strong executive relationships and trusted advisor positioning
• Proactive identification and mitigation of customer risks
• Increased customer value through expanded platform utilization
• Clear, confident communication across all levels of the organization

Required Experience & Qualifications

• Fluency in English and Spanish (professional working proficiency required)
• Bachelor's degree or equivalent experience
• 3–5+ years in Customer Success, Enterprise Software, Technology Consulting, or related roles
• Experience supporting complex, multi-location or enterprise technology platforms
• Strong ability to communicate technical concepts in clear business terms
• Proven ability to influence stakeholders, including Director, VP, and C-level executives
• Strong organizational and prioritization skills in fast-paced environments
• Comfortable working with cross-functional technical teams
• Must work full-time in GRUBBRR's Boca Raton office

Nice to Have

• Experience in hospitality technology, POS, kiosks, fintech, or payments
• Background supporting franchise systems, stadiums/venues, or government clients
• Experience with renewals, success planning, or account growth strategies
• Familiarity with software development lifecycles and product organizations

Why Work at GRUBBRR

• High-visibility role with real ownership and strategic influence
• Opportunity to help shape and scale the Client Success function
• Work with innovative self-ordering, AI-driven, and fintech technologies
• Exposure to large-scale, enterprise client environments
• Collaborative, performance-driven culture with strong leadership
• Modern Boca Raton office designed for creativity and teamwork
• Equity opportunity in a fast-growing company
• Be part of a platform redefining how customers interact with businesses globally