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Service Desk Agent
Provide frontline technical support to Australian government agencies' critical infrastructure
Melbourne, Victoria, Australia
Entry Level
$58,500
USD / year
3 days ago
Grow Talent
An Australian firm specializing in talent development and human resource solutions for organizational growth and employee engagement.
1 Similar Job at Grow Talent
Frontline Technical Support
The client Our client is a leading provider of IT services to Australian government agencies. They support large-scale infrastructure and applications that keep critical systems running across the country. Due to continued growth, they're looking to expand their frontline support team in Melbourne.
What you'll do You'll provide frontline technical support as part of a centralised helpdesk team. This includes:
- Handling escalated technical issues via phone and email
- Troubleshooting customised applications in a fast-paced environment
- Logging and tracking incidents using internal systems
- Escalating more complex issues as needed
- Helping improve support processes and reduce incoming call volume
- Building product knowledge to support internal training and documentation
About Grow Talent
An Australian firm specializing in talent development and human resource solutions for organizational growth and employee engagement.