VIP Customer Support Representative

VIP Customer Support Representative

Growe welcomes those who are excited to:

• Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;
• Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;
• Help users with account-related tasks like registration and updating account information;
• Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;
• Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

• 1+ years of experience in customer support/call center (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;
• Attention to detail;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.