Customer Support Supervisor (warsaw)

Customer Support Supervisor (Warsaw)

Oversee daily operations, ensuring agent productivity and adherence to schedules;

Monitor agent performance, providing real-time support and feedback;

Conduct regular team meetings for updates and training reinforcement;

Review customer interactions to maintain compliance with quality standards;

Track key performance indicators (KPIs) such as response and resolution times;

Handle escalated complaints and complex issues and ticket process in case of emergency;

Lead and participate in projects to improve support operations;

Manage project timelines and deliverables;

Report on project progress and outcomes to senior management.

We need your professional experience:

Proven experience in a leadership role within the gambling or customer support industry;

Fluent in English (written and spoken);

Proficiency in customer support tools and technology;

Knowledge of industry regulations and best practices.

We appreciate if you have those personal features:

Strong leadership and team management skills;

Excellent communication and interpersonal abilities;

Analytical skills for data-driven strategic planning;

Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.