Customer Support Representative

Customer Support Representative

Growe welcomes those who are excited to:

• Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
• Collaborate with other colleagues to improve customer service;
• Identify customers' needs, clarify information, research every issue and provide solutions;
• Follow internal procedures and guidelines to ensure consistent and high-quality support.

We need your professional experience:

• Intermediate level of English (written and spoken);
• Native Spanish speaker;
• Previous experience with customer support is not mandatory but will be considered a plus;
• Experience handling live chat and email interactions will be considered an advantage.

We appreciate if you have those personal features:

• Excellent organizational skills and ability to prioritize in order to meet deadlines;
• Excellent team player skills with strong communication skills;
• Ability to work in a fast-paced environment and under pressure;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.