Customer Support Representative (Hindi speaker)Colombia

Customer Support Representative

Growe welcomes those who are excited to:

• Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience;
• Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries;
• Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;
• Collaborate with internal stakeholders such as the product and payments team for faster resolutions;
• Identify and escalate customer requests to managers when there's a complex issue.

We need your professional experience:

• At least 1 year of experience in customer support/call center;
• Fluent in Hindi, proficiency in English (written and spoken);
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Proven track record of analytical skills;
• Excellent verbal and written communication skills;
• Attention to detail;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.