Customer Service Representative

Customer Service Representative

Location: Santiago de Chile, CL

Contract Type: Regular Full-Time

Area: Logistics / Supply Chain

Grifols is a global health company that since 1909 improves the health and well-being of people around the world. We are leaders in hemoderivatives and transfusion medicine and develop, produce, and market innovative medicines, solutions, and services in more than 110 countries and regions.

We believe that diversity brings value to our business, our teams, and our culture. We are committed to equal opportunities and our mission is to offer an inclusive environment where differences add to our company.

Help us lead one of the largest pharmaceutical companies in the world. We are a global leader in plasma-derived medicines with a presence in more than 100 countries and a growing global team of more than 20,000 people. That’s why we need a Customer Service Representative like you.

Your Responsibilities Will Be

• Support in negotiations with logistics providers and international conditions.
• Manage purchase requests, documentation, and regulatory compliance.
• Provide support in international logistics, quality standards, and transport (GDP).
• Collaborate with the Customer Service team on daily tasks and inquiries.
• Maintain master data of clients and materials in the systems.
• Support in tenders, invoicing, and order control.
• Monitor stock levels and report customer service KPIs.
• Collect customer feedback and initiate corrective actions in SAP Fiori.

(This is not an exhaustive list; flexibility is expected according to the needs of the role and company objectives.)

Who You Are

• Education in administration, international trade or similar.
• Previous experience in customer service, logistics, or purchasing.
• Knowledge of Foreign Trade and transport regulations (GDP).
• High level of English (spoken and written); other languages are a plus.
• Handling of SAP/Fiori tools or similar systems.
• Communication skills, teamwork, and attention to detail.

What We Offer

Being part of Grifols means the opportunity to work in an international environment where equal opportunities are promoted.

It means the opportunity to develop professionally, to have continuous training and to integrate into a team of professionals where the individual contribution of each one counts.

The human capital of Grifols is key both in the development of activities and in the expansion process of the company.

We believe in diverse talent and we want to eliminate any barriers that may prevent your participation. If you need any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help you.

Location: LATAM: Chile: Santiago de Chile: Chile