ES Customer Service Administrator

Reception Assistant

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

We are currently looking for a Reception Assistant for our apartment hotels in Alcobendas (Madrid). We are seeking someone who will make our guests' stay unforgettable, providing an exceptional experience and ensuring that service levels exceed their expectations. The selected person will be part of the Reception team and will carry out administrative and customer service tasks for our guests, aiming to achieve occupancy and loyalty objectives.

Role Responsibilities:

• Support the creation of a memorable experience for our residents by exceeding their expectations.
• Provide all aspects of customer service, including comprehensive service that anticipates and surpasses the expectations of our guests.
• Provide proactive reception and customer service for all guests, ensuring that all inquiries are addressed in a timely manner.
• Answer calls and complete associated tasks or assign them to the corresponding teams to resolve them appropriately.
• Collaborate in scheduled visits to the apartments.
• Assist with the preparations of the apartment hotel, including the check-in and check-out processes of the residents.
• Support the management of events and activities for the residents within the residence.
• Regularly complete Safety and Hygiene activities aligned with company policies and procedures.
• Complete other assigned tasks when necessary.

Organizational Responsibilities:

• Follow policies and procedures to ensure compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility. Report any non-compliance or process failures to the appropriate individuals.
• Demonstrate appropriate safety behaviours in line with company, building, and safety and hygiene department policies and standards, reporting any issues with mechanical or electronic equipment, employee injuries or accidents, visitor or resident issues, and any other safety problems to the appropriate individuals.
• Identify areas for improvement and offer suggestions to enhance efficiency and productivity.
• Stay updated on current changes in technology, processes, and standards within the industry and areas of responsibility by participating in internal or external training activities and applying the knowledge to areas of responsibility.