Sales Coordinator - CSR

Sales Coordinator - CSR (Open)

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

Our Vision: Being the best customer service company in the world.

Our Purpose: Create packaging solutions for life's essentials.

Role Overview: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.

Key Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports the sales team.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Updates and maintains customer web portal sites with technical product data and images.
• Performs regular updates of consumer website.
• Performs other duties as assigned.

Education and Experience:

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills:

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills, including MS Office, and various ERP systems with the ability to learn new software quickly.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self-starter that can work with minimal supervision.

The pay range for this position is $23.17 - $39.52. Typically, a competitive wage for new hires will fall between $27.00 to $31.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. For more information read Greif's Equal Opportunity Policy.