Customer Service Specialist

Customer Service Specialist (Open)

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

Our Vision: Being the best customer service company in the world.

Our Purpose: Create packaging solutions for life's essentials.

Role Overview: The Customer Service Representative provides first-level support by responding to customer inquiries via phone and email, ensuring timely, accurate, and courteous resolution in line with Greif's service standards. Operating under direct supervision, this role focuses on addressing routine questions, resolving basic issues, and supporting daily customer needs with a high level of professionalism and attention to detail.

Key Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide basic level support and simple information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields customer questions and complaints; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.

Education and Experience:

• Typically possesses 0-2 years of experience and a high school diploma.

Knowledge and Skills:

• Strong verbal and written communication skills.
• Proficiency in computer skills with the ability to learn new software.
• Working knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Highly organized with strong data entry skills
• Exceptional attention to detail.
• Familiar with online customer platforms.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

Compensation Range: The pay range for this position is $26.20 - $44.57. Typically, a competitive wage for new hires will fall between $30.00 to $32.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement: Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.