Customer Service Representative

Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

Role Overview

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the organization’s service standards. Works mostly independently. Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions.

Key Responsibilities

• Provide a superior customer experience to all internal and external customers
• Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 3-5 years of relevant experience.

Work Experience/Knowledge and Skills

• Industry or manufacturing experience preferred.
• Must have strong verbal and written communication skills.
• Must be highly detailed, organized, and team-oriented.
• Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.
• Ability to think critically.
• Must be a self-starter with the ability to deliver legendary customer experiences.
• Ability to act in good judgment from prior experience is a must.
• Must have PC skills in Microsoft Office software. ERP systems experience is a plus.
• Must be able to work under immediate supervision.

Compensation Range: $22.07 - $37.55. Typically, a competitive wage for new hires will fall between $26.00 to $31.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

We offer a competitive salary, excellent benefits, and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.