Implementation Consultant I

Implementation Consultant I

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they're the foundation of our success. At Greenhouse, you'll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse has partnered with Deel to be its Employer of Record in Singapore. Through this arrangement, Deel is hiring an Implementation Consultant to provide services to Greenhouse.

Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers.

Who Will Love This Job

• A proud advocate – you stand up for customers while remaining empathetic, responsive, and goal-oriented
• A teacher – you help customers learn and navigate the product and encourage confidence along the way
• A helper – you are engaging, you can easily smooth bumpy roads and you have a facility for winning hearts and minds
• A consultant – you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
• A teammate – not only do you possess a keen eye for detail, but you also see the big picture and contribute ideas to perfect the Customer Success recipe

What You’ll Do

• Lead mid-market and enterprise customers through successful implementations and launches
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
• Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
• Provide support and mentorship by demonstrating knowledge of products, services, and best practices
• Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
• Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
• Partner with internal teams to ensure a smooth transition for customers post-implementation, and work with our technical teams for data migration, integrations, and reporting
• Become a subject matter expert on all Greenhouse products
• Additional projects and responsibilities as business needs require

You Should Have

• Hands-on customer onboarding, implementation, or project management experience (2+ years preferable)
• Background delivering complex software implementations and/or technical projects
• Ability to break down terminology and concepts across various audiences
• Experience communicating with a variety of customer personas at leadership levels
• Advanced understanding of Greenhouse Recruiting, Proserv and Implementation offering, nice to have
• Your own unique talents! If you don't meet 100% of the qualifications above, tell us in your cover letter why you'd be a great fit for this role

Under the Employer of Record (EOR) model in Singapore, Deel is only able to support employment for Singapore Citizens and Permanent Residents at this time. By applying for this role, you warrant that you have a valid work pass to work in Singapore. If you do not have a valid work pass to work in Singapore, we reserve the right to rescind or terminate our ongoing or offer of employment at any time. Deel also may request evidence of your right to lawfully work in Singapore under the EOR model.

Who We Are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that's committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We're proud to have built an award-winning culture that's been recognized as Fortune's Best Places to Work and Inc.'s Best Workplaces multiple years in a row.

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.