IT Support Technician

IT Support Technician

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it's joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we've proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

Your Opportunity

As an IT Support Technician, you will assess and recommend hardware and software configurations, install and maintain PC hardware, software and vendor provided systems. Systems may include other computer hardware and networking equipment. You will also perform diagnostics, trouble shooting, and technical assistance to end users and technical staff. In addition, you will work directly with end users and effectively communicate procedures and solutions at all levels of user experience in a professional manner.

What You'll Be Doing

• Inspect PC equipment, set up and test PCs and peripherals such as monitors, keyboards, printers, wireless accessories. Prepare PCs for delivery and installation at users work center or shop floor.
• Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary.
• Provide first and second level of troubleshooting in resolving problems. Use ticketing software to document and escalate issues to additional support teams.
• Maintain good working relationships with manufacturing vendors and support providers.
• Coordinate the work of vendor representatives assisting in system maintenance or upgrades.
• Diagnose system hardware, software, and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operations.
• Work with IT management to provide proper levels of customer service based on customer needs.
• Work with remote users across corporate environment to provide support with various remote-control software.
• Practice effective time management and prioritization of tasks.
• Work with support personnel in all areas of IT including Networks, Programming, Systems, and Analysis for issue resolution and continuous improvement.
• Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.
• Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments.
• Provide mentorship for new employees and incumbents in the support department.
• Act as a subject matter expert for external and internal customers regarding software and hardware configuration.
• Act as a point of contact for outside queries regarding general IT support and troubleshooting.
• Must be able to work flexible hours to assist with computer maintenance and upgrades.

What You Should Have

• 2-4 years of relevant work experience required.
• High school or GED required.
• 2 Year / Associate Degree preferred.
• Proficiency in Microsoft Office suite, MS Windows, iOS.
• Must be able to travel 10% of the time between Shelby, Kings Mtn., and Marion, NC

Compensation & Benefits

Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The compensation for this role includes base salary along with the opportunity to earn additional variable compensation based on achieving specific performance metrics. The starting base pay range for this position is $65,859- $75,179 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. The Employer retains the right to change or assign other duties to this position.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company's setting, home, or hybrid.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations Request

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.

Recruiting Fraud Alert

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/ . We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you're unsure about the legitimacy of a message, please contact HR@greenheck.com for verification.