Senior Strategic Account Manager - specialty Equipment Services Division

Senior Account Manager

Be here. Be great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experience.

The job title and salary will be dependent upon the successful applicants' level of experience.

Your Role: Senior Account Manager

We seek a motivated individual with an entrepreneurial spirit who has a proven track record in client retention, strategic account management, and portfolio growth. While this Account Manager role involves building strong client relationships and ensuring high levels of service delivery, it does not include cold calling, prospecting, or selling products/services. The focus is on client retention, satisfaction, and operational support, rather than revenue generation or sales quotas.

Key Responsibilities:

• Serve as the primary point of contact for Great American's business unit, conducting regular face-to-face client visits and ongoing calls to strengthen partnerships, identify opportunities, and stay current on business trends.
• Develop customized plans to optimize client programs through data analysis on a monthly, quarterly, and yearly basis.
• Lead the strategy and execution for Great American's top clients' programs, driving the entire relationship with C-Suite executives to understand company needs and vision.
• Collaborate with internal teams across contact center integration, accounting, marketing, and sales to foster growth for both clients and Great American.
• Utilize your industry expertise to gain buy-in from decision-makers and create long-term value.
• Attend industry events to expand your knowledge, network with partners and clients, and uncover business needs.
• Participates in preparing materials for new prospect marketing presentations and capabilities presentations.

Ideal Candidate Profile:

• Growth Mindset: Eager to seek information, feedback, and coaching, and able to approach issues with curiosity and understanding.
• Relationship Builder: Skilled in creating win-win partnerships, with a strong understanding of give and take.
• Problem Solver: Capable of independently resolving complex issues and achieving results.
• Prolific Communicator: Possess outstanding written, verbal, and non-verbal communication skills.
• Results-Oriented: Consistently tracks and measures achievements to ensure continuous success.
• Adaptable: Thrives in a constantly evolving environment and be a change agent.
• Agile Learner/Tech Literate: Quick to understand complex processes and adopt new technologies.
• Sound Judgment: Makes well-informed decisions confidently.

Qualifications:

• Bachelor's degree generally preferred.
• Generally 3 – 4 years of Account / Relationship Management experience
• Finance, Leasing, or Commercial Insurance experience and/or knowledge is a plus.
• Ability to travel 25-35% of the time throughout the US and Canada.

Business Unit: Specialty Equipment

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.