Customer Service Associate

Customer Service Specialist

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Benefits include:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance

Essential duties and responsibilities include:

• Provide exceptional customer service
• Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
• Remind customers to submit feedback about their visit.
• Thank all departing customers, remind them to return.
• Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine.
• Perform courtesy work when needed.
• Assist manager in resolving customer complaints.

Maintain customer waiting area:

• Make coffee; keep fresh coffee available at all times.
• Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
• Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

Maintain front office area:

• Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
• Stock Service Order Tickets.
• Input vendor shipments on computer

Other duties and responsibilities:

• Place customer quality assurance calls, write customer thank you notes.
• General center maintenance and cleaning duties.
• Attend crew meetings as required.
• Run errands and perform other duties as assigned by a Supervisor.

Job qualifications include:

• Excellent customer service skills
• Basic literacy (ready, writing, math skills), verbal and written communication skills, keyboarding skills, beginning computing skills
• Attention to detail and accuracy
• Previous customer service and general office experience necessary

Working conditions:

Equipment used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Company: Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.