Technical Service Coordinator

Service Coordinator

Seeking Service Coordinator with a solid technical foundation to manage incoming service requests and coordinate critical repair activities. The ideal candidate will hold an engineering degree (Associates or Bachelors) and bring at least 3+ years of experience supporting municipal water/wastewater treatment systems or the oil and gas industry in a technical service coordination role.

Responsibilities:

• Act as the primary point of contact for incoming customer service requests, ensuring accurate intake and documentation.
• Evaluate service needs, verify technical details, and communicate requirements effectively to customers and internal teams.
• Coordinate and schedule field service dispatches in alignment with Service Management priorities.
• Support parts identification, sourcing, and tracking to minimize downtime and ensure timely service completion.
• Partner with Service Technicians and Managers to plan repairs, coordinate manufacturer services, and manage part returns.
• Maintain detailed service records, process reports, and prepare jobs for billing.
• Track repair progress, provide consistent status updates, and escalate technical issues when needed.
• Ensure customer follow-up after service completion to confirm satisfaction and identify additional needs.

Qualifications:

• Associates or Bachelors degree in Engineering (Mechanical, Electrical, Industrial, or related).
• 3+ years of experience in a technical service coordination role within municipal water/wastewater treatment or oil & gas.
• Strong understanding of service dispatch, scheduling, and technical workflows.
• Ability to interpret service documentation and communicate technical requirements clearly.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service abilities.