P&C - Personal Lines Account Manager

Personal Lines Account Manager

gpac is a third party recruiting firm partnered with a dynamic, growth-oriented insurance brokerage, serving a diverse portfolio of middle market clients across Arizona and the Southwest. Our clients culture is collaborative, client-focused, and built on delivering exceptional service with integrity. As they continue to expand, they are seeking a skilled personal lines account manager to join their team and help elevate the client experience.

Position Overview

The middle market personal lines account manager will manage a designated book of business, providing high-quality service and coverage expertise to our clients. This role requires strong insurance knowledge, attention to detail, and the ability to build lasting relationships. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment.

Key Responsibilities

• Manage and service a book of middle market personal lines accounts (typically high-value homes, autos, umbrellas, recreational vehicles, and specialty lines).
• Act as primary point of contact for assigned clients, delivering timely and professional support.
• Conduct coverage reviews, identify gaps, and recommend solutions based on client needs.
• Process renewals, endorsements, certificates, and policy changes accurately and efficiently.
• Market new and renewal business, obtain competitive quotes, and prepare proposal materials.
• Maintain strong carrier relationships to ensure optimal placement and issue resolution.
• Support producers with account rounding and cross-selling opportunities.
• Ensure compliance with agency procedures, documentation standards, and regulatory requirements.
• Utilize agency management systems and technologies to maintain accurate records and workflows.

Qualifications

• 3+ years of personal lines account management experience, preferably with middle market or high-net-worth clients.
• Active arizona property & casualty license (or ability to obtain promptly).
• Solid understanding of personal insurance coverages, risk profiles, and carrier guidelines.
• Proficiency with agency management systems (e.g., applied epic, ams360, hawksoft).
• Strong communication, organization, and client service skills.
• Ability to work independently as well as collaboratively within a team.
• High level of professionalism and attention to detail.

Preferred Qualifications

• Experience working with multiple national and regional carriers.
• Cic, cisr, cprm, or other relevant certifications.
• High-net-worth market experience is a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package (health, dental, vision, 401(k)).
• Generous pto and flexible work arrangements.
• Opportunities for professional development, training, and continuing education.
• A supportive, people-focused culture that values your expertise.

If you have further questions please reach out to our insurance recruiter, mason dean, at mason.dean@gogpac.com or (913)535-9195.