Customer Service Representative

Customer Service Representative

The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services. This role requires excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. The ideal candidate will have experience in customer service, preferably in the waste management industry.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information about services, billing, and other inquiries.
• Order Processing: Enter and process customer orders for waste collection services, ensuring all details are correct and that orders are fulfilled on time.
• Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively, and escalating to the Customer Service Manager when necessary.
• Account Management: Update and maintain customer account information, including contact details, service preferences, and payment methods.
• Billing Support: Assist customers with billing questions, discrepancies, and payment processing, coordinating with the billing department as needed.
• Service Coordination: Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues.
• Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any further concerns.
• Reporting: Document all customer interactions, issues, and resolutions in the company's CRM system, providing reports to the Customer Service Manager as required.
• Continuous Improvement: Provide feedback to management on recurring customer issues or suggestions for improving customer service processes.

Qualifications:

• Experience: Minimum of 1-2 years of experience in customer service, preferably in the waste management industry.

Qualified candidates are encouraged to submit their resume to Cristion Gordon.