Customer Service / Permit Coordinator

Customer Service / Permit Coordinator

Employment Type: Full-Time, M–F, 8 AM – 5 PM

About the Role: We are seeking a reliable and detail-oriented Customer Service / Permit Coordinator to join a high-end residential construction team. This role is critical for ensuring smooth operations, coordinating permits, and managing client and subcontractor communications. The ideal candidate is a quick learner, self-motivated, and has excellent people skills. Responsibilities:

• Manage incoming warranty requests and coordinate service calls with field teams and homeowners.
• Assist with building permits and communicate with local municipalities to secure approvals for new construction.
• Support sales, owners, and designers with change order requests.
• Maintain accurate records, follow-up on outstanding items, and ensure excellent client communication.
• Collaborate with subcontractors and internal teams to resolve issues efficiently.

Qualifications:

• 1–3 years of experience; stable work history preferred.
• Custom home or construction experience is a plus, but not required.
• Understanding of construction terminology; permit experience preferred.
• Quick learner with strong problem-solving skills.
• Honest, reliable, and highly organized.
• Strong interpersonal skills; able to manage sensitive situations with professionalism.
• Proficiency in Microsoft Word and Excel; Buildertrend or QuickBooks experience is a bonus.
• Local candidates preferred.

Perks & Benefits:

• Opportunity for career growth and higher-level roles based on performance.
• Health coverage, 401k, life insurance, paid vacation.
• Year-end performance bonuses.

Ideal Candidate: A self-starter who can work independently, take initiative, and handle sensitive client interactions with empathy and professionalism.