Volunteer: Customer Service Specialist (child And Family Services)

Customer Service Specialist Volunteer Opportunity

Make a meaningful first impression: As a Customer Service Specialist at a Child and Family Service Center, you will welcome visitors, manage schedules, connect families with staff, and support the parent visitation process while creating a clean, organized, and welcoming environment. Locations: Pick one of the below locations:

• Health Services Building 525 Portland Avenue South Minneapolis, MN 55415
• NorthPoint Conference Center 1256 Penn Avenue North Minneapolis, MN 55411

Time Commitment:

• Preferred commitment: 4 months or 16 shifts
• Minimum: One 4-hour shift per week
• One weekday shift either 9 a.m. - 1 p.m. or 1 p.m. - 5 p.m.
• Flexible scheduling options available

About the volunteer position type: This is an advertisement for an unpaid, volunteer position. In this volunteer position, you will:

• Welcome and greet residents entering the building.
• Connect residents with the correct staff person.
• Offer respectful guidance and help people navigate the facility.
• Use Microsoft Excel to track walk-in visits and track appointments.
• Use Microsoft Teams to check if residents have an appointment and schedule appointments.
• Engage thoughtfully to understand each visitor's needs before directing them to services.
• Monitor lobby areas for well-being concerns and respond or escalate appropriately.

Volunteer Requirements:

• Enjoy working with diverse populations.
• Strong listening and communication skills.
• Ability to work collaboratively as part of a helping team.
• Maintain confidentiality and professional boundaries.
• Reliable and committed to scheduled shifts.
• Must be at least 18 years old.
• Completion of application, interview, orientation, background check (if applicable), and training.

Bilingual skills in Hmong, Russian, Spanish, or Somali are appreciated but not required.

Training and supervision provided by Child and Family Services staff.

About the departments: Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

If you have any questions, please contact: Health and Human Services Volunteer Services Kelsey.Shelton@hennepin.us or Shira.Hallfin@hennepin.us