Utility Customer Service Representative

Utility Customer Service Positions

Depending on experience and qualifications, candidates can be hired at the following:

Utility Customer Service Representative: $41,837 - $45,716/Annually

Senior Utility Customer Service Representative: $44,348 - $48,460/Annually

Utility Customer Service Billing Analyst: $49,828 - $54,446/Annually

Join one of the fastest-growing cities in the nation. It's an exciting time to work for the City of Celina! We're growing rapidly and looking for dedicated, collaborative people to join our team of talented and valued employees.

At the City of Celina, our values of Excellence, Community, Integrity, and Service are more than just words—they guide our decisions, shape our culture, and inspire the work we do every day.

What you'll be doing:

Our employees are our greatest asset and the driving force behind our commitment to serve our growing community. We create a workplace where challenging projects, empowered decision-making, and purposeful work are celebrated.

In the Utility Customer Service (UCS) Department, you will need to provide excellent customer service to all the citizens and staff. You must be able to act independently and proactively to identify and troubleshoot problems and bring issues forward to City Staff. In the UCS department you need to possess strong system analysis, record keeping, data entry, billing processes, account maintenance, and cash handling procedures.

Why you'll love working here:

• Balanced schedule – 7:30 AM to 5:30 PM, Monday–Thursday or Tuesday–Friday (depending on department needs)
• Telework option – one day per week for eligible employees, based on department needs and with Director approval
• Competitive pay with exceptional medical, dental, and vision benefits
• Retirement program (TMRS) with 2:1 City match
• Vacation and sick pay
• 12 paid holidays, PLUS your birthday and floating holidays
• City-paid LTD, AD&D, and Life Insurance
• Longevity pay
• Tuition reimbursement
• Ongoing training and professional growth
• Employee Assistance Program

What you'll bring:

Utility Customer Service:

• High School diploma or GED
• Two years customer service

Senior Utility Customer Service:

• High School diploma or GED
• Two (2) years of experience in utility customer service and billing

Utility Customer Service Billing Analyst:

• High School diploma or GED
• Two (2) years of experience in utility customer service and billing
• Must pass a pre-employment drug screen, criminal background investigation and MVR check.
• Must possess valid class C driver's license.
• A proactive, solution-focused mindset
• Pride in your work and your community
• Commitment to delivering excellent experiences for employees and residents
• Discretion, sound judgment, and initiative