Transit Customer Service Representative - Part Time (60%)
Government Jobs
Transit Customer Service Representative
Join Metro as a Transit Customer Service Representative and play a key role in helping our community stay connected. This permanent, part-time (60%) position is ideal for someone who enjoys assisting others, solving problems, and creating positive experiences for every rider.
In this role, you'll support both fixed-route passengers and paratransit riders by responding to phone calls and emails. Your work will include:
- Helping fixed-route passengers with bus arrival information, fare questions, and trip planning
- Assisting paratransit riders with booking trips, adjusting existing reservations, confirming pickup and drop-off times, and answering general service questions
As a Metro Customer Service Representative, you'll build friendly, professional rapport with each customer and provide clear, helpful guidance as they navigate our transit system. While most interactions take place in our call center—by phone and email—you'll also assist customers in person at Metro's Administrative Office.
If you're someone who communicates well, enjoys helping others, and thrives in a service-focused environment, this role offers a meaningful way to support mobility and independence across our community.
This position will be scheduled to work 24 hours/week in various shifts during hours the Customer Service Center is open. Successful candidates will be available to be scheduled during any and all hours of operations. Customer Service hours are: 6:10 AM to 6:00 PM weekdays, 8:00 AM to 4:30 PM on Saturday/Sundays/holidays.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.