Temporary Customer Service Representative

Job Summary

Temporary Position

Desired Start Date: Early February

Anticipated Duration: 4-5 months

Shift: Monday - Friday, 8-5pm

Interviews Tentatively Scheduled for January 22, 2026

Under the direction of the Customer Service Supervisor, performs a variety of routine billing, accounting and financial duties related to customer accounts for water and sewer services. Also, handles residential plan review, customer relations either in person, over the phone or via written correspondence and revenue collection, along with other issues, often in emergency circumstances or with customers who are upset or distressed.

Essential Functions

1. Supports the Customer Service Manager and Customer Service Supervisor in achieving the department's and the District's mission, plans, objectives and values.
2. Answers incoming telephone calls on multi-line phone system and responds to routine questions from the public using utility billing software, compiles reports and necessary documents, historical data, billing/account statements and other information necessary to answer customers' inquiries.
3. Maintains and administers in-house and online customer utility accounts according to District policies and procedures and prepares reports as needed.
4. Receives and records public requests for water/sewer maintenance services, and relays work orders to appropriate departments using telephone and/or two-way radio.
5. Inputs service/repair requests utilizing preventative maintenance utility software; prepares bills as needed.
6. Handles dispatch of emergency calls and contacts all agencies required to be informed of such emergencies.
7. Organizes and performs a variety of complex and responsible bookkeeping duties related to customer accounts, including daily maintenance and auditing of cash drawers.
8. Follows appropriate District collection procedures to manage delinquent customer accounts.
9. Works closely with the Inspections department to perform multiple functions associated with customer water meters.

Education & Experience Requirements

EDUCATION

1. Requires high school diploma or equivalent.