Technical Support Supervisor 1 / 2 (41 - 6530)

Technical Support Supervisor

Are you a hands-on technology leader who thrives on solving problems, supporting teams, and keeping critical systems running smoothly? We're looking for a Technical Support Supervisor (salary range 18) to lead our Technical Support team and oversee the daily operation of essential technology systems across a statewide organization.

This role blends people leadership, technical expertise, and strategic coordination—ideal for someone who enjoys mentoring staff while staying close to the technology that powers operations.

This position is responsible for supervising staff through interviewing, hiring, training, performance evaluation, and discipline, as well as reviewing leave requests and coordinating schedules, travel, and project assignments. The supervisor will plan, assign, and review work, establish priorities, and monitor workflow to ensure timely and accurate completion of assignments, while preparing required reports and statistics.

This role oversees the daily operations of technology systems, including phone systems, desktop computers, peripherals, and related infrastructure. Responsibilities include classifying and prioritizing Helpdesk requests, monitoring technician workloads, redistributing tasks as needed, and ensuring accurate tracking of service requests and communication with users. The supervisor will manage system maintenance, upgrades, and troubleshooting, respond to system failures, and implement corrective actions to restore services. The position also serves as a project lead for system implementations and upgrades, coordinating deployments, training, and equipment repair or replacement, and working closely with leadership to support organizational technology needs.

In addition, the IT Support Supervisor collaborates on procurement activities, including developing specifications, assisting with Requests for Proposals, evaluating vendor products and services, and overseeing contract deliverables. The role includes developing and maintaining policies, procedures, and statewide standards for technology systems, as well as strategies to minimize service disruptions. Responsibilities also include maintaining inventory systems, evaluating hardware needs, researching solutions, and obtaining quotes. Travel is required to support statewide system installation, maintenance, and troubleshooting, along with performing other duties as assigned by the Deputy Chief Technology Officer.

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US CITIZENSHIP IS REQUIRED FOR THIS POSITION TO OBTAIN SECURITY CLEARANCE. This is a flexibly-staffed position. Progression to the higher level may occur when the incumbent: 1) successfully completes a specified training plan; 2) meets all other specified terms of the flexible staffing agreement; 3) meets the minimum qualifications of the higher level; 4) is certified by the supervisor as capable to perform at the higher level; and 5) is approved by the Human Resources Department. When certified, the position may be reclassified to Technical Support Supervisor 2, salary range 20 ($3,633.00 bi-weekly).

This position is in the partially-exempt service; the incumbent serves "at-will" to the appointing authority.

An ideal candidate will possess the following knowledge, skills, and abilities. Please detail each of these in the required letter of interest.

• Experience with various types of computers and peripheral equipment.
• Facilitate resolution in difficult and controversial situations.
• Ability to work calmly and effectively under tight/high-pressure deadlines and changing priorities.
• Ability to comprehend complex written material, interpret, and apply rules, regulations, and instructions.
• Ability to read and interpret drawings, plans, diagrams, and written directions pertinent to electronic equipment as units, systems, or networks.
• Ability to establish and maintain cooperative working relationships/

The Work Hours

Full-time court employees are currently scheduled to work 37.5 hours per week. The work hours for this position are Monday - Friday, 8:00 a.m. to 4:30 p.m. with a one-hour lunch break.

Exceptional Benefits for Full-Time Employees

We offer a competitive benefits package that includes 12 paid holidays, medical, dental, and optional vision coverage, and employer-paid life insurance. Employees are enrolled in the Public Employees Retirement System (PERS) and the Alaska Supplemental Annuity Plan (SBS), with access to the Alaska Deferred Compensation Plan. Personal leave is accrued for vacation, illness, or personal needs.

Enjoy peace of mind and long-term security while serving your community.