Technical Support Specialist

Technical Support Specialist

Provide technical support, advice, and assistance to internal users with technical, hardware, and software system problems. Specialists generally deal directly with end users and vendors and must effectively communicate answers in a way they can understand.

Essential Duties And Responsibilities

Sets up and installs new computers and peripheral equipment when needed

Maintains physical inventories and proper labeling of internal county computers and related equipment and software

Maintains professional and technical knowledge by establishing personal networks and working relationships with Central IT and other County departments

Diagnoses and researches systems hardware, software, and operator problems. Recommend or perform actions to correct/troubleshoot problems including equipment repairs

Provides technical assistance by responding to inquiries regarding errors, problems, or questions with computer programs

Organizes software and, licensing information, and maintenance of contracts, etc.

Coordinates and reviews completed projects or computer programs to ensure that the goals are met and that programs are compatible with other programs already in use

Provides technical assistance by responding to inquiries regarding errors, problems, or questions with computer programs

Establish and prioritize importance of using secure backup equipment and devices, including cloud storage

Replaces defective or inadequate hardware and software packages and makes recommendations for improvements in computer system based on the needs of the Sheriff's Office

Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs

Places software into production by loading software into computer and establishes connections with coordination of Central IT

Maximizes use of hardware and software by coordinating, preparing and conducting training sessions for training users; interpreting instructions; answering questions, supports end users and staff on computer program use

Trains and supports end users and staff on computer program use; coordinate, prepare and conduct training sessions

Attends training technical training conferences, and seminars and reviews publications to keep research current regarding new networks, software, hardware and security products and procedures

Assists with quality assurance/quality control of Spillman data and records

Other duties as assigned

Education And Experience Requirements

Associates degree in Information Systems, Computer Science or related field; Bachelor's Degree preferred.

Two (2) years' experience relating to Information Systems, technology, or computer technical assistance

Certificates, Licenses, Registrations

Possess and maintain valid Wisconsin Driver's license and have access to transportation suitable to complete necessary work out of the office

Must be able to obtain federal clearance and a clear criminal background check

Knowledge, Skills And Abilities Required To Perform Job

Knowledge of Sheriff's Office internal software programs; such as: Spillman; NextGen911; radio communication software/hardware; external interface technology

Ability to work well with staff and the general public

Ability to be a self-starter including being able to work independently in government office settings

Ability to read and interpret documents, and laws in the English language

Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

Knowledge of database management