Technical Services Support Specialist II - Technology & Communications, Information Systems Services

Howard County Pc/Desktop Support Technician

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo). These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. We are committed to workplace excellence in every area of County government.

We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!

We offer competitive compensation and great benefits including medical, retirement, and wellness programs.

As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

PC/ Desktop support position responsible for configuration and support of computer hardware and software. Serves as the liaison for technology related issues. Works as a Service Desk Technician to provide first and second tier application support for applications used by the county employees. Prior experience supporting Cloud applications and on-premises managed applications.

Understanding of Service Desk functions specific to handling IT related issues and the ability to troubleshoot issues. Experience with Incident, Change and Problem management. Microsoft AD, Exchange and Windows 10 using best practice to troubleshoot and resolve issues.

Bachelor's Degree and one (1) year of related experience or an equivalent combination of education and experience. Preferred education, knowledge, skills and abilities include: Excellent oral/written communication and listening skills; Exceptional interpersonal skills including teamwork, facilitation, and consensus building. Experience with Desktop and Application Virtualization technologies such as VMWare Workstation, View and VMware ThinApp or other similar tools and technologies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to handle. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

The ability to communication effectively with the most sensitive and non-technical computer user. Ability to establish a rapport with employees, interpret their questions and respond in a manner to help them gain the understanding and the ability to use the software. The ability to write effective training materials in a timely manner to meet needs as they arise. Ability to apply basic math and algebra. Ability to define problems, collect data, establish facts and draw valid logical conclusions. Ability to read computer software technical manuals and develop this information into training materials for the non-technical users.

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov.