System Support Technician

System Support Technician

Whitworth University is seeking a dedicated and customer-focused System Support Technician to join our Information Systems team. In this role, you will be the frontline of technical support, providing daily phone assistance, resolving web-based work orders, and ensuring smooth operation of our campus information systems. Your expertise will contribute to maintaining and improving our Help Desk software, offering essential support and training to end-users, and managing campus-wide printing and multifunctional devices. If you're passionate about technology, enjoy problem-solving, and are eager to make a difference in an academic setting, we encourage you to apply and become an integral part of Whitworth University's community.

Whitworth University is a residential campus shaped by learning, curiosity, and community life. This role is based on campus and requires consistent, in-person engagement.

Core Responsibilities

Help Desk | 70%

• Provide daily phone support and resolution of web-based work orders.
• Maintain Help Desk software (eg: ticket systems and endpoint management) and evaluate and implement new systems to ensure continuous improvement of the support environment.
• Perform end-user support and training for software and all campus information systems.
• Review and update Help Desk FAQ and documentation as needed.
• Provide campus-wide support on printers and multi-function devices.
• Work with vendors (using RFI/RFQ development as necessary) to purchase hardware and software.
• Ensure that projects/department milestones/goals are achieved.
• Train and mentor student employees.
• Function as an integral member of the Information Systems team.

Technical Operations | 25%

• Assemble, configure, test, inventory, and install new computer equipment.
• Perform installation, maintenance, problem determination and resolution for campus information systems.
• Provide backup coverage for other members of the Information Systems operation team and technical instructional support, as required.

Other | 5%

• Assist with special projects and Department events.
• Other duties as assigned.

Qualifications and Core Competencies

• Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they have taken to acquire them.
• 1-2 years of experience in a technical support or help desk environment.
• Experience in computer/electronic service, repair, and maintenance, of PCs, printers, AV equipment.
• Experience with Windows in a domain network environment.
• Experience troubleshooting and resolving computer network/hardware/software problems.
• A personal commitment to the Christian faith and to the integration of faith and learning
• A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.

• Willingness to mentor and train student employees.
• Ability to work with faculty, staff, and students in dealing with computer and network hardware, service, and operations.
• Ability to work with confidential information.
• Strong knowledge of computer hardware, software, and operating systems, including Windows and macOS.
• Proficiency in Help Desk software, ticketing systems, and endpoint management tools.
• Excellent troubleshooting and problem-solving skills.
• Ability to provide effective technical support and training to end-users at all levels of technical expertise.
• Ability to meet the physical qualifications for the position with or without an accommodation:
• Ability to lift and work with equipment weighing up to 50 pounds
• Ability to climb stairs, work on uneven surfaces and crawl into tight spaces and around furniture
• Ability to use computer keyboard and read LCD monitors for extended periods of time
• Work involves repetitive tasks and remaining seated for extended periods of time
• Physical ability to be mobile across campus

• Preferred:
• Associates degree.
• Experience in an academic or higher education environment.
• Experience with Canon MFP's, Ricoh MFP's, and Pharos a plus.
• Experience with Mac OS and Linux.

Other Details

Schedule Full-time (1.0 FTE) | 12 months | 40 hours per week Whitworth office hours are 8 AM to 4:30 PM Monday – Friday Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university's mission and integrate their Christian faith into their work. Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.

Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.

You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning hitting the apply button because you might not meet 100% of the qualifications, we think you should do it! When you click apply and submit an application, your application is reviewed by a committee of real, living, and breathing human beings who want to understand your background, experience and skills to find ways you relate to the key competencies needed for success in the position.

Looking for resources to help with writing a faith statement? Check out our faith statement resource page for more information.

Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sexual orientation, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

At Whitworth University, we are committed to supporting the well-being of our faculty, staff, and their families by offering an extensive benefits package. Eligible employees can enjoy a variety of benefits, including:

• Comprehensive medical, dental, and vision coverage
• Employer-matched 403 (b) retirement plan
• Tuition remission programs available for employees, their spouses, and dependents
• Life insurance and long-term disability coverage
• Accrued vacation and sick leave based on full-time equivalency (FTE). All staff accrue 8 hours of sick leave per month and 10 to 20 days of vacation per year, depending on employee category.
• 2 days of Floating Holiday leave based on full-time equivalency (FTE)
• Access to an Employee Assistance Program
• Resources for Christian vocation and calling
• No cost access to the University Recreation Center (UREC) and the Megan E. Thompson Aquatic Center
• 15 paid holidays throughout the year

To discover more about these offerings, please visit our benefits page.