System Support Analyst, Child Welfare Services

System Support Analyst

The System Support Analyst is a full journey level classification. Incumbents are required to apply extensive knowledge of multiple public assistance and/or child welfare programs, automated public assistance and/or child welfare systems, computer hardware equipment and software applications. The System Support Analyst may provide functional direction to eligibility or social services staff and fiscal staff for duties related to the help desk function. Under general supervision, the System Support Analyst serves as the main resource person for users of a statewide automated system and related systems which support public assistance and/or child welfare services; answers user questions; analyzes, investigates, and resolves computer-related problems; improves and modifies systems; provides training and instruction; coordinates with the state central help desk; and performs related work as required.

Supervision Exercised and Received The System Support Analyst receives supervision from a higher-level supervisor or manager. The System Support Analyst may provide functional direction to eligibility, social services, fiscal, or other staff for duties related to the help desk function. The eligible list established from this recruitment may be used to fill any future opening(s), including Limited-Term, Part-Time and Extra Help, in this class for up to six months.

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All correspondences, notices and invitations to test and/or interview will be via e-mail through Governmentjobs.com/NEOGOV. Please be sure to set-up your inbox to receive them or check your junk-mail to make sure you are receiving Sutter County's recruitment communications. You may also view all correspondences by logging in to your governmentjobs.com profile and clicking on the mail symbol on the top right corner.

Full-time employees are eligible for benefits. Extra-help employees working more than 30 hours per week MAY be eligible for some benefits.

Need Help? For application or login problems, please click "Menu" on the upper left hand corner and select "Help & Support" or call the NeoGov/Government Jobs customer service hotline: (855) 524-5627. You will also find instructions on checking the status of your application on this site.

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Eligibility for employment for those who do not meet the requirement of a valid California driver's license due to disability will be reviewed on a case-by-case basis by the appointing authority. NOTE: Sutter County utilizes E-Verify to confirm the eligibility of employees to work in the United States. The County of Sutter is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities. Sutter County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.