Service Desk Specialist/senior Service Desk Specialist

Service Desk Specialist/Sr. Service Desk Specialist

The Service Desk Specialist/Sr. Service Desk Specialist position is a progressively responsible, high-level position in the Information Technology Department that provides systems management and integration for personal computers, laptops, mobile devices and supports applications running in a Microsoft Windows Server and LAN/WAN environment. This position may require some evening and weekend hours. Work is performed independently and under the supervision of the IT Service Desk Supervisor. Progression from the Service Desk Specialist position to the Senior Service Desk Specialist position typically requires that the employee meet all the requirements of the Technical Support Specialist position as listed below and has three (3) or more years of experience successfully performing Technical Support Specialist duties, at the City of Westminster or through previous comparable employment. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including: Health and Dental, Flexible Spending, Pension/Retirement Plans, Term Life Insurance, Long-term Disability, Survivor Benefits, Wellness Program, Career Development Program, Tuition Reimbursement Program, Leave program that provides for vacation, holidays, sick leave, major illness, and on the job injury. For a more detailed overview of our General Non Exempt employee benefit package: Benefit Package The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 12% of your base pay. Employer Contribution Vesting Schedule: Less than 3 years - 0%, 3 to 4 years - 60%, 4 to 5 years - 80%, Over 5 years - 100%. For employees age 55 and older, the employer contributions are 100% vested. The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.