Senior Client Services Specialist - Internal Applicants ONLY

Senior Client Services Specialist

The City of Roanoke is seeking a Senior Client Services Specialist to be responsible for performing independently an advanced level of office support activities that require knowledge of Benefit Programs, office and administrative practices, and policies and procedures; serves as lead worker and provides guidance and training to other support staff; assigns and schedules work in supervisor's absence; handles difficult client complaints; performs work in the state system including research and screening applicants, indexing and associating cases, scheduling appointments for clients; and file clearing; scans documents in the document management imaging system; monitors assignment and visitor logs; screens applications for expedited SNAP and emergency services; composes correspondence; handles organization of files including purging according to State retention schedules; extracts inventory, statistical or fiscal data from various systems and compiles informational reports. Proficiency in computer skills such as keyboarding and programs including Microsoft Office Suite; ability to work in various state computer systems; Associates degree (A.A.) or equivalent from two-year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience. Bilingual, Spanish/English speakers encouraged to apply.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is a non-exempt position.