Seasonal Customer Support Specialist 2026 - 00651

Seasonal Customer Support Specialist

Wyo Parks is seeking a Seasonal Customer Support Specialist to serve as the front-line face of our Headquarters and a key member of the Concessions & Revenue team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day.

Human Resource Contact: stacy.sprengeler@wyo.gov, 307-777-7010

The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Frontline Ambassador: Serve as the first point of contact for Wyo Parks. You'll be the welcoming face for fourth-floor walk-ins and the friendly voice answering the main HQ phone line.
• Permit & Sales Support: Assist walk-in customers with purchasing park permits and provide basic, helpful information about our parks and sites to help them plan their visit.
• Office Routing: Quickly learn "who does what" at HQ so you can direct calls and visitors to the right person or department efficiently.
• Reservation System Guide: Serve as a helpful resource for callers who need a hand navigating our campsite reservation website. You'll walk them through the basics of how to book their stay.
• C&R Team Assistance: Provide "extra set of hands" support to the Concessions & Revenue team. This includes simple data entry, filing, and helping with basic updates to reservation records as needed.
• While not required, if interested, there may be opportunities to head out into the field! This includes assisting at special park events, supporting programs like Parks for Patriots, and getting a first-hand look at the locations you help our customers book every day.

Qualifications

Preference may be given to applicants with a background in retail, hospitality, or office support, particularly those who enjoy high-volume interaction with the public. We are looking for a candidate who is punctual, dependable, and comfortable being the "hub" of a busy office.

• Exceptional Customer Service: Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Communication: Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff.
• Tech Comfort: Ability to learn a web-based reservation system and perform basic data entry with accuracy.
• Organizational Awareness: Ability to follow checklists, maintain a tidy front-desk area, and manage multiple small tasks (like phones and walk-ins) simultaneously.
• Problem Solving: A "can-do" attitude and the ability to find answers to common park questions using provided resources.

Necessary Special Requirements

Work is conducted in an office setting with the option to visit Parks and Historic Sites throughout the state.

• Stationary Positioning: Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk-in customers and answering phones.
• Manual Dexterity: Ability to operate a computer, multi-line phone system, and credit card processing equipment.
• Visual Acuity: Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry
• Light Lifting: Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).

FLSA: Non-exempt