Seasonal Customer Service - Trap And Skeet

Customer Service Staff Member

The Prince George's County Trap and Skeet Center is seeking a Customer Service staff member to assist in the daily operations of one of the largest shotgun facilities in the country. This role is vital to ensuring a safe, polite, and efficient environment for our patrons across various clay target sports, including Trap, Skeet, and Sporting Clays. The center is a public facility owned and operated by the Maryland National Capital Park and Planning Commission (M-NCPPC). Our amenities include a clubhouse, pro shop, 9 Skeet Fields, 6 Trap Fields, 20 Sporting Clay stations, and specialized international fields.

Examples of important duties include:

• Safety Enforcement: Educate, monitor, and enforce safe behavior and mandatory eye/ear protection for all patrons.
• Field Management: Assist in managing Trap, Skeet, or Sporting Clays fields, ensuring patrons are shooting correctly and following game-specific rules.
• Customer Service: Greet patrons politely, answer phone calls within three rings, and assist shooters with rental gun operations.
• Operational Readiness: Perform opening and closing duties, including taking inventory of targets, filling machines, cleaning hulls, and emptying trash.
• Administrative Tasks: Collect tickets from shooters before rounds begin and accurately report daily field counts.
• Facility Maintenance: Help maintain the cleanliness of the clubhouse, restrooms, and outdoor pavilions.

Minimum qualifications include:

• Must be at least 18 years of age (required for handling ammo, tickets, or rental equipment).
• Must possess strong communication skills and a polite demeanor.
• Ability to work in various outdoor weather conditions.

Preferred qualifications include:

• Knowledge of shotgun clay target sports (Trap, Skeet, or Sporting Clays).
• Prior experience in customer service.
• Possession of a Trap and Skeet First Shot Safety Ticket.

Knowledge, skills, and abilities include:

• Safety-Minded: Ability to identify and address unsafe acts or gun malfunctions immediately.
• Attentive: Ability to observe multiple fields and monitor shooter actions closely.
• Reliable: Proven track record of punctuality and following a strict work schedule.

Supplemental information includes:

• May be subject to medical, drug, and alcohol testing.
• Work hours may involve relief at 4:00 pm or evening shifts until shooting ceases at 8:30 pm.
• Must be available to work weekends, as programs like "First Shot" occur on Saturdays and Sundays.
• Shotgun sports take place in all weather conditions, ranging from extreme heat (110°F) to cold winter winds (30°F).
• Employees must wear provided uniforms and mandatory closed-toe shoes.
• The environment involves loud noise (gunfire), requiring constant use of ear protection.
• Uniforms Provided: Staff shirts and sweatshirts are provided for all employees to ensure a professional image.
• Background Requirements: Employment is contingent upon a favorable background check.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity, and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Professional Training: Opportunities to gain specialized experience in shotgun sports, safety, and range operations.

Safety Equipment: Staff are provided with necessary safety equipment, including eye and ear protection.