Police Records Specialist (customer Service/data Entry/call Taking)

Police Records Specialist

The Police Department is seeking a dynamic customer service individual to join the records division! This position provides administrative/clerical support to our Police Department and non-emergency call taking for our citizens. This position is responsible for non-emergency police support services including administration of records and customer service. Duties include public counter and telephone customer service, data entry, review and maintenance of records, electronically routing and filing records and reports, records checks, processing warrants and sealed records, and other general office support activities.

Key qualifications:

• Strong multi-tasking abilities with exceptional organization skills
• Excellent customer service skills
• Commitment to maintain confidentiality
• Ability to adapt to changing laws and regulations
• Proficient in data entry and basic computer skills
• Ability to handle sensitive and confidential information discreetly

The position works varied shifts when the Records Division is open during these hours: 7:00 a.m. to 11:00 p.m., Monday through Friday and Saturday and Sunday from 10:30 a.m. to 9:00 p.m.

Upon successful completion of application review, the next steps are:

• Written testing (approximately 2 hours) tentatively scheduled for January 27, 2026
• Observation of the position in our Records Division (2 hour minimum) scheduled individually after written test and before interview: January 29th, 30th, February 2, 3, 2026.
• Interviews: Tentatively scheduled for February 10, 2026

Salary incentives for this position include:

• Associate Degree 2.5%
• Bachelor Degree 5.0%

Note: Degree incentives are not cumulative and are subject to verification.

The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service. If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!

If you have questions about this role please email: humanresources@grantspassoregon.gov