Permit Technician Ll

Job Title: Permit Technician

Processes high level residential and commercial permits and performs a variety of paraprofessional and technical site plan review, fee calculations, and building inspection-related activities in support of permitting and related functions. Environmental Factors Work is performed in a fast paced and demanding office environment. Physical Factors Light physical demands; mostly deskwork; frequent use of a personal computer. Work Situation Factors Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. The first review of applicants will occur on April 13, 2026 for this continuous posting. Should a selection be made the recruitment will be closed.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process. Full-Time; Regular; Non-Exempt. This position is graded at RN09.

Duties and Responsibilities

• Assists and supports front desk operations, processes construction plans for commercial buildings, maintains orderly and efficient tracking system for building permits, and coordinates business registrations and planning-related development applications.
• Provides senior level technical support for special projects, administers permit and registration tracking software, and issues construction permits for commercial and residential builds, business registrations, and licenses.
• Conducts onsite inspections for new and renewing business registrations.
• Delivers and provides exceptional customer service in a fast-paced environment; responds to internal and external inquiries related to planning and zoning, business registrations, building inspection activity, and permit history request.
• Responds to requests for information from various persons; provides technical information to City staff as authorized and assists the public within scope of authority; addresses issues with commercial developments and works closely with contractors, developers, and related personnel.
• Receives, reviews, and processes documents and applications; reviews applications for completeness, accurately calculates and tracks applicable fees and credits, and creates and maintains accurate and detailed records of building, subdivision, and business registration files.
• Participates in data collection, computer data entry, report generation, and coordination between planners, inspectors, developers, consultants, contractors, and the general public; schedules, coordinates, and tracks inspection activity for inspectors.
• Performs cashier duties and operates a cash register/cashbox; accurately receives and processes cash, credit card, and check payments; issues receipts to customers remitting payments, balances cash drawer daily and corrects errors, maintains accurate and detailed records of daily financial activities and performs daily bank run with deposits.
• Provides administrative support services to higher level techs, planners, and inspectors on various projects and/or activities; assists with property research, mailings and windshield surveys, within scope of authority and training.

Minimum Qualifications

High School Diploma, GED AND three (3) years paraprofessional, technical experience in commercial, municipal planning, and customer service. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Licenses/Certification(s) Valid driver's license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policies. Bilingual Skills and ICC Permit Technician Certification may be preferred.

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position. Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives. Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.