Permit Technician I/II

Permit Technician I Or II

The City of Anaheim, Planning Department is seeking a dynamic Permit Technician I or II. The Permit Technicians are responsible for providing customer service and assistance regarding plan check, building permit application requirements and procedures, routing of plans to appropriate staff for review, and issue building permits. Qualified candidates will have experience performing clerical office duties, particularly in reviewing, reading, and understanding blueprints or interpreting and explaining building codes.

Ideal candidates will:

• Have customer service experience in a front-line and fast-paced environment, as well as assisting customers over the phone with multiple lines
• Have strong mathematical, data entry, and computer skills
• Be highly team-oriented
• Have exceptional attention to detail
• Prior experience as a permit technician at a municipal government agency is desirable
• Certification as a Permit Technician is desirable

The City of Anaheim reserves the option to hire at either Permit Technician I or II level based on candidate qualification and knowledge/skills/abilities demonstrated during the selection process.

The Building Public Counter is a customer-centric unit focused on providing high caliber information and assistance to the general public, contractors, and engineers. As one of the front-line representatives for the city, the unit strives to provide a quality customer service experience.

The Permit Technician I - possess one year of clerical support and customer service experience.

The Permit Technician II - possess two years permit issuance experience for a public agency or its equivalent; or journey-level experience involving building design or construction work including general public contact. Certification as a Permit Technician is highly desirable.

The main duties of a Permit Technician I include:

• Providing information and assistance to the general public, contractors, engineers at the building permit counter and over the phone regarding permit application requirements and processes, building codes and regulations, plan requirements and permit fees.
• Receiving and reviewing building permit applications and related drawings for accuracy, completeness and compliance with established regulations; issuing and recording approved building permits; calculating, collecting fees and reconciling daily receipts; categorizing permit by type, valuation, census code, assessment and revenue collected; and issuing inspection cards.
• Receiving plan check submittals; routing plans as appropriate for checking; receiving approved plans to calculate fees; informing customers, builders, and developers of plan check status by researching an automated system, logs, and associated files.
• Preparing and maintaining a variety of records on permit applications, plan submittals and approvals; researching incomplete files including applicable fees due and new permits issued.
• Receiving plans and issuing permits for a variety types of projects such as room additions, patio covers, decks, garages, carports, retaining walls and block walls, swimming pools, spas and signs. Assisting the public with daily inspection schedules and timeframes

The main duties of a Permit Technician II include:

• Preparing and maintaining a variety of records on permit applications, plan submittals and approvals; researching incomplete files including applicable fees due and new permits issued.
• Entering and maintaining license information and workers compensation insurance information in the Permit System database.
• Receiving plans and issuing permits for a variety types of projects such as room additions, patio covers, decks, garages, carports, retaining walls and block walls, swimming pools, spas and signs. Assisting the public with daily inspection schedules and timeframes.
• Reviewing and processing temporary gas and electrical utility requests; communicating with building inspectors for approvals; issuing temporary and permanent certificates of occupancy, when applicable.
• Receiving and reviewing plan duplication requests for accuracy and completeness; processing accordingly by the established time line.
• Collaborating with Code Enforcement and general public through the investigation procedure for unpermitted construction work; assisting customers with the permit process to achieve compliance.

The Permit Technician I:

• Possess one year of administrative support or customer service experience, including experience reviewing basic building code requirements. Direct contact with the public desirable.
• Knowledge of principles and practices of effective customer service, modern office procedures, methods and equipment, including computers; permit system data filing and retrieval; use of Microsoft office software; principles of basic report preparation; principles and procedures of record keeping.
• Ability to understand and interpret applicable codes, ordinances, and regulations; to classify, compute, tabulate and categorize data and information for permit process; respond to requests and inquiries from the general public; operate office equipment including computers, printers, an automated tracking system and a variety of software programs including spreadsheet applications; maintain accurate records and files; communicate effectively and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

In addition to the qualifications for the Permit Technician I the Permit Technician II must have:

• Two years permit issuance experience for a public agency or its equivalent; or journey-level experience involving building design or construction work including general public contact.
• Knowledge of principles and practices of permit application review and approval; building codes, ordinances, and regulations; basic blueprint/plan review; modern office procedures/methods and equipment, including computers; data filing and retrieval; principles of basic report preparation; principles and procedures of recordkeeping; customer service methods and techniques.
• Ability to analyze and review permit applications and approve as necessary; interpret and apply applicable building codes, ordinances and regulations; assess building valuations and figure appropriate permit fees; maintain complete and accurate records of plan checks and permit issuances; respond to requests and inquiries from the public; operate office equipment including computers, an automated tracking system and a variety of software programs including spreadsheet applications; communicate clearly and concisely, both orally and in writing; maintain accurate records and files; establish and maintain effective working relationships with those encountered in the course of work.

License/Certification Required: Both levels require possession of a valid California Driver’s License by date of appointment.

Physical Conditions: Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.

Applications will be accepted until Friday, October 24, 2025, at 5:00 PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. The selection process will consist of a writing assessment and oral interview. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City at either the Full time/Part Time Permit Technician I or Permit Technician II at its discretion.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating “See Resume” is not an acceptable substitute for a completed application. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Equal Opportunity Employer