Permit Technician

Permit Technician

This position is responsible for performing a wide variety of technical administrative and specialized work involved with processing permits and scheduling inspections. This position reports to the Permitting Division Manager.

Essential Job Functions:

• Performs customer service duties.
• Receives requests for and schedules inspections.
• Processes and issues various building and sub permits.
• Interacts and maintains effective and collaborative working relationships with city staff, contractors, and the public.
• Performs various clerical and office-related duties.
• Performs other related job duties as assigned.

Agency-Wide Competencies:

Professional Excellence

Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

Communication

Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

Teamwork

Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

Engagement

Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

Public Service

Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

Qualifications:

Education and Experience:

High school diploma or equivalent; or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Knowledge of department policies and procedures and relevant City policies and procedures.
• Knowledge of division procedures and inspection prerequisites/approvals, required documentation, and general workflow for construction projects.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to work independently, work well with others, and manage time effectively.

Physical Demands:

The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed while sitting. The employee uses tools or equipment requiring manual dexterity, distinguishes between shades of color, and utilizes the sense of smell.

Work Environment:

The work is typically performed in an office environment.