Permit Technician 1 / 2

Job Title

Planning & Development Department is seeking a positive, productive individual that enjoys providing stellar customer service to the community and can thrive in team environments.

General Statement of Duties

The position is on the Building & Permit Services team and provides direct support to the public in the receipt and review of permit application packages, processing permit applications by obtaining needed information, issuing permits, processing payments, and supporting City of Eugene plan review teams.

Examples of Duties Performed - Duties may include but are not limited to the following

• Provides assistance and information verbally or in written form, to internal or external customers on building permit and plan review processes, which requires knowledge of related regulations, codes, policies, and procedures; includes fee information and payment handling.
• Provides customer service in the Permit & Information Center.
• Reviews and ensures proper completion of both residential and commercial construction documents, building permit applications, and related materials for other permit review teams. Routes applications to appropriate staff.
• Researches information pertinent to the program areas.
• Issues over-the-counter permits based on information provided by the customer, determining type of permit, processing route, necessary inspections, and accurate fees.
• Scheduling and coordinating meetings for Project Consultations, to include all appropriate stakeholders.
• Maintains appropriate records and databases.
• Assists in the development of policies and procedures.
• Models respectful working relationships and creates a workplace that supports all employees; supports City leadership in successfully responding to the changing needs of a diverse organization and the commitment to equity and human rights.
• Performs other duties of a similar nature or level as required by management to meet the needs of the department.

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

MINIMUM QUALIFICATIONS

Permit Technician I

Experience

Three years of progressively responsible administrative support experience related to building permit processing or construction including one year of customer service in a related technical field. Post-secondary course work in geography, land use planning, geographic information systems, or related field preferred.

Permit Technician 2

Experience

Four years of technical support experience related to building permit processing, typically related to commercial construction, including three years of experience assisting customers at the counter accepting applications or equivalent technical work. Post-secondary course work in geography, land use planning, geographic information systems, or related field preferred.

Training

High school diploma or G.E.D. equivalent.

Background:

Must pass a background check.

The ideal candidate will have the following knowledge, skills, and abilities

• City land use, development, and/or building permit procedures, policies and regulations as pertaining to residential and commercial developments.
• Applicable State and local codes.
• Automated information systems and databases.
• Public relations techniques in responding to inquiries or complaints.
• Knowledge of customer service principles and practices. Work well in a high-paced environment.
• Coordinating and prioritizing permit application documents.
• Performing duties while assisting customers at a front counter and/or by telephone and email.
• Establishing positive working relations with employees, customers, building owners, contractors, design professionals, and the public.
• Office practices, procedures and equipment.
• Processes used to develop short- and long-range goals and objectives.

• Review construction documents to assess completeness of application.
• Read and interpret information on varied technical documents, maps and records.
• Research, compile and gather technical information.
• Establish and maintain manual and computerized records.
• Communicate effectively, both orally and in writing.
• Develop office methods and procedures.
• Provide training to employees.
• Work effectively with employees, other jurisdictions and agencies, and the general public.

Supplemental Information

Bilingual Pay Benefit

Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

Eligibility List

This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.