Northern Recreation & Leisure Services - Customer Service Representative - Seasonal/year - round

Job Title

Customer Service Representative

Job Description

The Maryland National Capital Park & Planning Commission is one of the largest organizations servicing both Montgomery and Prince George's counties. Prince George's County Northern Recreation and Leisure Services Division, is looking for talented people to join our team. As the first point of contact for our residents and guests, Customer Service Representatives provide frontline support by greeting patrons, answering questions, and promoting a positive experience at community and recreation facilities. This position will be responsible for providing excellent customer service to employees and visitors.

Examples of Important Duties

• Responding to inquiries in person, and by phone
• Processing program registrations, memberships, and facility reservations
• Handling payments and basic recordkeeping
• Assisting with administrative tasks and daily facility operations
• Ensure safe, welcoming, and customer-focused environment while supporting staff, programs, and events across the division

Minimum Qualifications

Required

• All selected candidates must display excellent customer service skills. Requires periods of standing, frequent walking, repeated bending, stretching, or reaching.
• Minimum age of 18.

Preferred

• High School Diploma/GED
• First Aid, CPR, and AED certifications (Training classes available)

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills
• Ability to work with well others and be part of a team
• Strong attention to detail and organizational skills
• General cleaning of buildings

Supplemental Information

May be subject to medical, drug and alcohol testing. A criminal background check will be completed prior to hire.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

Benefits

Limited Benefits for Seasonal Employees

Health Insurance Plans

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period. If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office. Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
  • UnitedHealthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits