Motor Vehicle Customer Service Representative 1 (12 - 5403)

Motor Vehicle Customer Service Representative I

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. The MVCSR I will interact directly with the public often times explaining policies, statutes, and regulations.

In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Our Organization, Mission, and Culture

The Division of Motor Vehicles (DMV) is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED: We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions-oriented organization of Subject Matter Experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

There are opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 2/3 who works alongside the management team. Office Manager 1 who works alongside Office Manager 2.

This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Working Environment You Can Expect

The position is located at the Ketchikan DMV Office, conveniently situated in the lobby of the State Office Building in downtown Ketchikan. This role operates from a dedicated workstation in the public service area, serving as an important point of contact for residents throughout Ketchikan and surrounding Southeast Alaska communities.

This position offers a consistent schedule of 8:30 a.m. to 4:30 p.m., Monday through Friday, along with opportunities for overtime. While the office environment encourages independence and self-direction, employees are supported through regular collaboration with DMV team members across Alaska, creating strong connections and shared support among offices statewide.

The workspace is professional, comfortable, and welcoming, with reasonable flexibility to personalize your workstation and create an organized environment that reflects your style while maintaining excellent customer service standards.

Working at the Ketchikan DMV provides a unique opportunity to serve a vibrant coastal community and the surrounding island communities of Southeast Alaska. The office plays an essential role in delivering critical services including driver licensing, REAL ID issuance, vehicle registration, titles, and identification services for residents who may otherwise have limited access to state resources.

Employees in this role often find a strong sense of purpose in helping community members navigate important life events and transportation needs. The position combines independence, responsibility, and meaningful public service, making it an excellent fit for someone who values both autonomy and community connection in a dynamic Southeast Alaska setting.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
• Approachability: Is easy to meet and communicate with, accessible, and friendly. Is a good listener and builds rapport with leadership, peers, and clients. Is warm, pleasant, and gracious; sensitive to and patient with the interpersonal anxieties of others; spends the extra effort to put others at ease.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Comply with established control systems and rules.
• Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems. Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.) Special Note: A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide Three Professional References

ALVIN Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities