Medical Assistant/client Service Specialist - Mobile Immunization

Immunization Program Medical Assistant-Client Support Specialist

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position. Position Overview:

The Immunization Program Medical Assistant-Client Support Specialist (MA-CSS) will support health services provided to patients by ensuring quality patient care through immunization operations. Under the clinical guidance/oversight of the Immunization Program, the Immunization Program MA-CSS will be responsible for performing both front and back office duties, all clinical tasks are in accordance with all Harris County Public Health policies, and procedures as delegated by the Local Health Authority. Also performing clerical front desk duties to support the operations flow. This position supports the Harris County Public Health Department (HCPH), and reports to the Mobile Immunization Assistant Program Manager. This position will work with our Mobile Immunization & Immunization Program teams, and will travel throughout Harris County.

Duties & Responsibilities:

• Assists with patient appointments by performing immunization, phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories.
• Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed.
• Prepares and labels all patient specimens for transport to appropriate laboratories.
• Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures.
• Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory.
• Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites.
• Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
• Interviews client to collect required information for eligibility determination, using grant and payor guidelines.

Harris County is an Equal Opportunity Employer. For more information, visit https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx.

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School Diploma or equivalent.
• Completion of a community college or business/technical school Medical Assistant program.

Experience:

• Six (6) months of experience in a healthcare setting.
• Experience in phlebotomy.

Licenses/Certifications:

• American Heart Association CPR Certification.
• Valid TX Driver's License.

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to work well with teammates
• Communicates clearly and effectively, both orally and in writing

Core Competencies:

• Understands the organizational mission.
• Understands ethics and public good; is concerned with public trust.
• Demonstrates respect for the opinions and beliefs of others.
• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission.
• Demonstrates a sense of responsibility for the success of the group.
• Collaborates with others to improve quality and address needs.
• Ability to adapt to change.
• Treats others with courtesy, sensitivity, and respect.
• Behaves in an honest, fair, and ethical manner.
• Assesses and recognizes own strengths and weaknesses.
• Uses sound judgment.
• Self-motivated.
• Organizes and maintains work environment to allow for maximum productivity.
• Communicates clearly and effectively, both orally and in writing.

Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Licenses/Certifications:

• Medical Assistant Certification.

Language:

• Bilingual (English/Spanish).

General Information

Position Type, and Typical Hours of Work:

• This is a Full-Time | Grant-Funded position.
• Days and hours of the position are typically Monday through Friday, from 8:00am to 5:00pm. 40 hours week.
• This position may work weekends, early mornings, and evenings.

Work Environment:

• This position operates in a medical clinic environment.
• This position also operates in a standard office environment with standard equipment such as computers, phones, photocopiers.

Physical Demands:

• Person in this position frequently lift, carry, push and pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

Work Location:

• Harris County Public Health: Community Health & Wellness - This position operates in a Mobile Unite setting.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.