Maximo Support Analyst (admin Officer III)

Maximo Support Analyst

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities, comprised of four bridges, two tunnels, and two turnpikes across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

Nature of Work: This position serves as a Maximo Support Analyst for the Operations Maximo Team of the Office of Asset Management and Support Services. The individual in this role will be responsible for delivering monthly and on-demand training/support to over 300 Maximo software users across different MDTA offices. They will create training materials and Standard Operating Procedures to improve users' skills and assist them in adapting to new business processes and technologies. Additionally, the role involves supporting the research, development, planning, and implementation of MDTA's Maximo-based Enterprise Asset Management System, ensuring it meets operational requirements.

• Support Maximo end-users and related activities for the Division of Operations;
• Collaborate with the Division of Information Technology (DoIT) to conduct information-gathering sessions and establish best practices for Maximo;
• Assist in running monthly credit card logs to ensure general ledger (GL) codes and purchase orders are correct and in compliance with state regulations;
• Provide end-user support and assistance with questions related to the day-to-day business process of Maximo;
• Assist and review the work of end users to ensure the data entered into the Maximo database is accurate and up to date;
• Assist in researching and adding inventory items using the National Institute of Government Purchasing codes and best practices;
• Assist the Maximo Database Specialist Supervisor in the day-to-day management of all Maximo-related business processes, such as ad hoc reporting, job plans, work orders, preventative maintenance, purchase orders, highway assets, and stockroom inventory; and
• Assist DoIT with maintaining data integrity, validation and security by establishing strategies, policies, standards and methods for Division of Operations Maximo end-users to follow.

The position will receive supervision from the Maximo Database Specialist Supervisor or other designated official. The current vacancies exist in Baltimore County, Maryland. Hybrid telework schedules may be available for this position.

MDTA employees are offered a generous benefits package including a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.