IT Technical Trainer

IT Technical Trainer

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The IT Technical Trainer designs and delivers educational programs that build AI literacy and practical skills in prompt engineering and AI agent development within Student Affairs. This role creates accessible curricula that help faculty, staff, and students understand AI technologies, including their uses and limitations. Through hands-on learning, participants develop effective prompts and AI-driven tools that support academic and administrative work, promoting ethical and innovative use of AI across the university.

Primary duties include:

• Leads and supports the identification, evaluation, and implementation of GenAI solutions to improve operations and drive efficiency and innovation.
• Collaborates with Student Affairs Technology Services (SATS) and enterprise teams to integrate AI into workflows and service delivery.
• Ensures all AI initiatives comply with university data governance, privacy, and security standards.
• Establish and apply evaluation methods to measure AI training effectiveness and drive continuous improvement.
• Regularly review and update curriculum (e.g., each semester) to reflect new tools, guidelines, and relevant use cases aligned with university goals.
• Develops, delivers, and maintains standardized AI training programs to build literacy and applied skills among employees.
• Ensures all training resources follow best practices, ethical standards, and consistent delivery across formats.
• Conduct model validation and performance evaluations in controlled environments.
• Participate in AI-related communities of practice or consortium activities representing the university.
• Recommend and test new AI techniques that align with the university's data strategy and digital transformation goals.
• Participate in establishing and maintaining AI governance and responsible AI deployment frameworks, ensuring transparency, fairness, and compliance with university standards.

Perks: Competitive salary + some of the BEST benefits you can find! Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships 15 Annual Leave 15 Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities

Minimum Qualifications (Classified and Unclassified positions):

Preferred Qualifications:

Master's degree in educational technology, Computer Science, Data Science, Artificial Intelligence, Instructional Design, or a related field. A strong foundation in both AI/Machine Learning and education/pedagogy is essential.

Experience Level: Generally, the ideal candidate would have a diverse background that may include time spent as a teacher or trainer, plus time in a technical role involving AI, or an academic role focusing on educational technology research.

Knowledge/Skills/Abilities:

• AI and Prompt Engineering Knowledge – Understanding of AI fundamentals, prompt engineering, and AI agent development.
• Technical Proficiency – Skill in using AI tools (e.g., Copilot, ChatGPT) and platforms for text, image, and data generation.
• Curriculum Design & Teaching – Demonstrated skills in creating and delivering instructional content, workshops, and hands-on learning.
• Communication & Collaboration – Strong interpersonal skills with the ability to communicate complex topics clearly and work effectively with diverse campus stakeholders.
• Customer Service Orientation – Demonstrated commitment to user support, responsiveness, and improving the learner experience.
• Ethical AI & Critical Thinking – Awareness of AI ethics, bias, and limitations; ability to integrate these concepts into teaching.
• Administrative & Organizational Skills – Ability to manage training logistics, track outcomes, and maintain accurate program records.

Job Close Date: 05/09/2026

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by May 9, 2026. The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

To apply, please visit: https://apptrkr.com/7032969

EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.