IT Technical Support Specialist

Flagler County Tax Collector

$50,000.00 Annually

Bunnell, FL

Full-Time

IT

12/9/2025 at 11:59 PM Eastern Time (US & Canada)

Description Of Duties And Responsibilities

Under general supervision, the purpose of the position is to provide entry level technical hardware operations, software applications, network, and internet systems support to Tax Collector employees, promoting efficient and organized operation of departmental activities. Employees in this classification are responsible for receiving, investigating and resolving technical problems and requests.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Installs, configures, maintains and repairs computer/server hardware and software; responds to software and hardware requests to improve the efficiency and effectiveness of each department.
• Installs and maintains the Tax Collector wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment.
• Provides technical support to end-users; receives questions and problems, determines the nature of the request, and resolves independently or obtains expert support.
• Troubleshoots, researches, analyzes and repairs routine to moderately complex software and hardware issues.
• Retrieves, repairs or disposes of damaged equipment and hardware according to departmental support policies and procedures.
• Troubleshoots, maintains and repairs wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment.
• Performs related duties as directed.

Minimum Training, Experience, Licenses, Or Certifications

Associate's Degree with coursework in Computer Science or related field; supplemented by four (4) years experience in Information Technology support functions; or an equivalent combination of education, training, and experience. Must possess and maintain a valid Florida Driver's License.

Knowledge, Skills, And Abilities

• Ability to install, configure, maintain and repair computer/server hardware and software.
• Knowledge of the methods, tools, and techniques applied to troubleshoot and create software solutions for existing or new applications in stand alone and networked environments.
• Knowledge of the various other technical disciplines of the industry, e.g., web management, database management, network administration, desktop support functions.
• Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference.
• Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
• Ability to establish and maintain effective working relationships with employees, division and department heads, public/private sector contacts, and Tax Collector administration.
• Interface and maintain effective communication with end users and other IT team members when analyzing, updating and resolving tickets

Physical Requirements

While performing the essential functions of this job the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear; and lift and/or move up to 35 pounds.

While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.