IT Tech Support/analyst

IT Tech Support/Analyst

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for an IT Tech Support/Analyst in the Administrative Services Division. Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. This position requires on-site presence and is not remote or hybrid. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications. To Apply: Click on the "Apply" link above and complete an electronic application which may be used for this vacancy as well as future job opportunities. Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings:

Application Received - Your application has been submitted successfully.

Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.

Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.

Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position Filled - Someone has been selected for the position.

Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.

For further information about this vacancy, please contact:

Samantha Kelley

Human Resources Supervisor

The Department of Justice is an Equal Opportunity Employer. Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Minimum Qualifications

Minimum Qualifications:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience);
• 1–2 years of relevant IT experience, preference going to those with technical support experience in a fast-paced environment;
• Strong familiarity with Windows 11, Microsoft 365 Apps, and Teams; proficiency with Active Directory, Group Policy, Intune, and Entra ID preferred;
• Knowledge of Exchange Online, Conditional Access, hybrid identity synchronization, networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs), and peripheral device support;
• Knowledge of endpoint security, Endpoint Detection & Response systems, and Windows update management;
• Excellent task management, analytical thinking, and troubleshooting abilities;
• Customer-focused mindset, with excellent communication and collaboration skills, and able to communicate complex ideas in non-technical terms;
• Able to work independently and within a team, thriving in high-volume, dynamic settings;
• Demonstrate accountability by working within deadlines and delivering results;
• Primarily office-based, though occasional travel and after-hours or weekend support may be required;
• Ability to lift up to 30 lbs. for hardware setup or maintenance.

Preferred Qualifications/Certifications

• PowerShell experience;
• CompTIA A+, Network+, or Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Intune Administrator Associate
• ITIL Foundation Certification

Job Specification

The IT Tech Support/Analyst will be responsible for providing advanced technical support for end-user systems, applications, and infrastructure within a fast-paced and dynamic environment. This position requires extensive experience with Windows 11 and Microsoft 365 platforms, as well as a solid understanding of Active Directory, networking fundamentals, device management, and modern endpoint administration through Microsoft Intune and Entra ID (Azure AD). The ideal candidate is highly self-sufficient, organized, and capable of prioritizing and resolving complex technical issues autonomously while providing an exceptional user experience.

Job Duties and Other Information

The duties of the IT Tech Support/Analyst may include, but are not limited to the following:

• Provide advanced troubleshooting and resolution for escalated Level 1 and 2 service tickets involving Windows 11 workstations, Microsoft 365 applications, and related technologies;
• Support and maintain end-user computing environments, including desktops, laptops, mobile devices, and peripheral equipment (printers, copiers, scanners, etc.);
• Administer and support Microsoft Intune for device configuration and application deployment;
• Perform basic administrative tasks in Microsoft Entra ID (Azure AD) and on-premises Active Directory, including user and group management, password resets, account unlocks, and permissions assignments;
• Manage service tickets with strong attention to documentation and timely follow-ups;
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Outlook;
• Provide on-site and remote assistance to end users, ensuring minimal disruption to operations;
• Support the rollout and maintenance of security updates, patches, and endpoint protection tools;
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and VPN;
• Collaborate with Systems Administrators and Network Engineers to escalate and resolve complex issues;
• Contribute to the development and documentation of standard operating procedures and user guides;
• Participate in IT projects such as software rollouts, migrations, and system upgrades.