IT Support Specialist, Senior

Senior It Support Specialist

Valley County is seeking a highly experienced and technically proficient Senior IT Support Specialist to serve as a critical component of our small, fast-paced IT Department. This individual will be a top-tier technical expert for all end-user systems, ensuring maximum productivity and reliable operation across the organization. This is a hands-on, individual contributor role that requires exceptional technical depth, independence, and professional judgment. This is a full-time position with full employee benefits.

Typical Duties & Responsibilities: As the primary escalation point for all technical issues, this position is responsible for the following: Advanced Desktop & End-User Support: Provide Tier 3 troubleshooting and resolution for complex hardware, software, and operating system issues. This includes advanced diagnostics, configuration, and repair of all employee workstations and mobile devices. System Ownership & Maintenance: Manage and maintain critical end-user systems, including endpoint security software, patch management systems, and desktop imaging/deployment tools (e.g., Active Directory, Intune, JAMF, SCCM). Infrastructure Collaboration: Work closely with other IT staff to resolve issues that bridge desktop and core infrastructure, such as network connectivity, server access, and complex application integrations. Technical Documentation & Mentorship: Develop and maintain high-quality documentation (SOPs, knowledge base articles) for technical staff and end-users. Act as a technical mentor and escalation resource for junior support staff. Project Leadership: Lead small-to-mid-sized IT projects, such as company-wide software rollouts, hardware upgrades, and office relocation technology support, managing tasks from planning through successful implementation.

Typical Qualifications: The successful candidate will typically have a minimum of 5 years of progressive experience in an IT Support, Desktop Engineering, or Systems Analyst role, and demonstrated expertise in troubleshooting and managing operating systems in an enterprise environment. They should have strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN) as they relate to endpoint connectivity, experience with endpoint management solutions (e.g., Intune, SCCM, or similar MDM), and expertise in Active Directory administration, user/group management, and Group Policy Objects (GPO). They should also possess exceptional problem-solving, organizational, and written/verbal communication skills, including the ability to draft, review, and communicate technical policies and security best practices to a non-technical audience. When applying, please provide a resume or detailed work history that shows any relevant training and experience.

Benefits: As a way of assisting our employees to live healthier, happier, and less worrisome lives, Valley County offers the best benefit package of any employer in the county. Our benefits include: Retirement Membership in PERSI Medical Insurance Dental Insurance Vision Insurance Prescription Drug Insurance Personal Leave (22 days per year to start) Holiday Leave (11 days per year) Bereavement Leave Life Insurance Employee Assistance Program Flexible Spending Account And don't forget about these benefits: A Positive Work/Life Balance Job Stability & Satisfaction Career Advancement A Casual Work Environment Physically Relaxed Mentally Stimulating A Chance to Make a Difference! Hiring is done without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, marital status, gender identity and expression, pregnancy, or genetics. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.