IT Support Specialist II

Flagler County IT Support Specialist

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You'll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That's why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 14 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Position Summary: Under direct and/or minimal supervision, individual is responsible for supporting end user computing and telecommunication needs. Responsible for the installation and support of corporate workstation hardware and software at all County locations. Assists IT Coordinator in the installation and support of personal computers, printers, communications and new software. Assists with projects to evaluate and install new hardware and software. Regular contact with employees at all levels throughout the County, vendors, auditors and other subsidiaries.

Essential Functions:

• Manage Track-It help desk platform.
• Act as an escalation point for other help desk members on all issues before escalating issue to management.
• Build and maintain relationships with business unit leaders.
• Provide support to all users.
• System support – responsible for day-to-day Help Desk support of supported workstation hardware, software, and local area network connectivity. Maintains an up to date and comprehensive knowledge of most County standard software. Provides timely user assistance and resolution of all technical problems that arise in supported systems. Troubleshoots and resolves most end user problems independently. Responsible for installing, upgrading, and troubleshooting of personal computers, software, peripherals, and supplies.
• System Maintenance – ensures that routine maintenance is performed on all equipment in area of responsibility either by self or by vendor. Coordinates with vendors for maintenance, repairs, upgrades, and support contracts as needed.
• Cabling – install and troubleshoot voice and data cabling from the end user to the wiring closet patch panel, punch down block or demarc using basic tools and test equipment.
• Documentation – responsible for documentation, procedures, diagramming, and inventory of systems in area of responsibility. Updates database of equipment inventory containing records of serial number, location, and maintenance information.
• Performs related work as required.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

These essential functions are not to be construed as a complete statement of all duties performed. All employees will be required to perform other job-related duties as required.

Minimum Qualifications:

• Associate's degree in computer science or similar field with considerable course work in application administration and maintenance, and two years' experience in maintaining, troubleshooting, and repairing desktop computers in a Microsoft Windows environment with advanced skills supporting Microsoft applications; or any satisfactory equivalent combination of education and experience.
• Possession of A+, Network+, MCP, MCSE, and/or CCNA desirable Criminal Justice Information Systems Level 3 Certification or ability to obtain.
• Valid State of Florida Driver's License.

Flagler County is a drug free workplace, some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Knowledge, Skills and Abilities:

• Knowledge of the following is essential: Some VoiP experience, and Voice/Data cable toning and installations.
• Advanced installation and support of Microsoft operating systems and application software or other standard operating systems in use in the County.
• Advanced installation and support of personal computer hardware.
• Basic network troubleshooting skills.
• Oral and written communication skills plus organizing and planning.
• Problem solving and decision-making skills.
• Basic training techniques for one-on-one assistance.
• Must have the ability to work well with others in a team environment.
• Provide on call support as needed.

Physical Requirements:

• Physical demand: Heavy
• Some heavy lifting, carrying up to 45 lbs. and possibly greater.
• Some walking, standing may be required.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, pulling, climbing of ladders, and reaching.