IT Support Specialist Ii - internal ONLY

Job Title

This position is only open to current City of Plantation employees. This is non-exempt position working in the City of Plantation's Information Technology Department.

Examples of Duties

Installs, configures and maintains PC hardware, peripheral and application software. Assists users with Microsoft Office Suite and other application software. Assists with Network and Server monitoring and alerting systems. Assists with basic server and Active Directory tasks. Responsible for daily backup systems. Monitors help desk system for ticket assignment/resolution. Research technical solutions. Performs related work as required and as directed. This position does not have final procurement authority.

Typical Qualifications

Knowledge of and the ability to install, configure and maintain PC/server hardware, peripheral, network and application software. Working knowledge of the Microsoft Operating Systems and Office Suite programs. Working knowledge of Network best practices and procedures. Ability to effectively troubleshoot PC hardware, software and peripheral and resolve issues in a timely manner. Ability to learn software packages and software tools. Ability to work with confidential data and maintain such confidence. Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner. Ability to communicate effectively, orally and in writing to a diverse employee population. Ability to establish and maintain an effective working relationship with other City employees. Ability to climb 6' ladder and lift up to 50lbs. DESIRABLE EXPERIENCE AND TRAINING An Associate's degree or an equivalent recognized certificate; a minimum of three (3) years of experience in a technical position supporting PC hardware, peripheral and software A+ and Network + certifications preferred. Any equivalent combination of education, experience and training which provides the required knowledge, abilities and skills may be considered.

Work Environment

This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.