IT Support 3 - Clerk's Office (temporary)

IT Support Team Member

Initial review date: May 29th, 2026. Applications for this position will be reviewed on an ongoing basis after initial review date. It is in the candidate's best interest to apply as soon as possible. The hiring manager reserves the right to fill the position at any time.

We are seeking a temporary IT support team member who will help us maintain the tools and systems that make this essential work possible. The ideal candidate will bring knowledge of MS Office applications, Windows desktop operating systems, system and network security, permissions, and active directory environments. Strong troubleshooting skills, sound analytical abilities, and the capacity to communicate effectively with individuals possessing a wide range of technical experience are key to success in this role.

This is an excellent opportunity to gain hands-on experience providing IT assistance in a government setting. We welcome applications from individuals who meet the qualifications through any combination of training and experience. We value team-oriented professionals who are self-motivated, show initiative, work with integrity, stay organized, and take pride in the quality of their work.

This temporary position is authorized for up to 40 hours per week; however, the actual weekly schedule may vary between 25 and 40 hours depending on departmental needs. This position works less than 1040 hours and is not benefits eligible. This temporary position will start at step one of the pay scale, which is $36.10 per hour. The duties associated with this position will be performed on campus. There is no opportunity for remote work.

There is one (1) temporary position to hire from this posting.

Job Duties

Statement of essential job duties:

1. Applies knowledge and skills in a variety of specialties associated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
2. Provides solutions involving moderately complex tasks to a variety of problems routinely encountered within normal business activity, referring more complex tasks to a higher level. Extracts data and information from processing systems in the area of technology support.
3. May lead and mentor small groups, teams, individuals and/or less experienced staff. Encourages improvements in work correlated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices.
4. Understands the principles of project management, interprets and completes assignments by assigned deadlines in projects that incorporate support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices, and network appliances.
5. Works with some independence, follows an established approach, prioritizing own work in multiple specialties.
6. Records events reported to the Service Desk related to customer problems. Enters Service Requests in a standard Information Services Incident/Request tracking system as required by management.
7. Uses specialty-specific technical skills to perform a variety of routine and special assignments in multiple related specialties associated with technology support.
8. Communicates effectively with others, providing solutions and promoting discussion using verbal, written and graphic format on a variety of topics about technology support.

Statement of other job duties:

1. May perform any of the duties and responsibilities of all lower level positions. May perform duties at the same level from other specialty areas. Performs other duties as assigned.

Minimum Qualifications

Associates degree or vocational technical diploma is required; AND two (2) years relevant IT work experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass criminal background check including fingerprinting. Must pass job related tests. IT certification preferred. A valid Washington State Driver's License is required.

Additional Information

Knowledge and abilities:

• The tools, standards, methods, best practices and industry trends applicable to this specialty
• Principles of project management

Ability to:

• Understand and follow county and state regulations, policies, etc.
• Work as part of a team in multiple roles that periodically change across up to two specialties
• Continue to be knowledgeable about current and emerging technologies
• Work well with others
• Take direction
• Demonstrate strong written and verbal communication skills
• Use personal computer technologies to enhance job proficiency
• Communicate with IS customers and other co-workers using respect, courtesy and tact
• Create effective system documentation
• Thrive in a service oriented environment
• Thrive in an environment with frequent interruptions

Supervision: The employee works with some independence, with general supervision.

Working conditions: The work is generally performed in typical office environment. Customers are primarily internal at the County. Job requires regular contact outside Department of Information Technology (DoIT) performs some field work in certain specialty areas. Job entails frequent repetitive movements at a computer. Requires occasional lifting and moving of up to 50 pounds, kneeling, bending, working under desks and other office furnishings; walking and climbing. May be assigned work shifts consistent with 24 hours/day, 7 days/week production or coverage. May be asked to occasionally attend off-shift meetings or project activities.

Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice