IT Service Desk Analyst

IT Service Desk Analyst

Do you enjoy helping colleagues solve technical challenges and keeping things running smoothly behind the scenes? The IT Service Desk Analyst is the first point of contact for all City technology needs, providing friendly, Tier 1 support in person, by phone, email, and through our IT Service Management system. You'll triage requests, resolve issues, and escalate more complex matters to the IT Technician team, all while delivering outstanding customer service.

In this role, you'll get hands-on experience with a wide range of systems, from troubleshooting computers and mobile devices to supporting software, printers, AV equipment, and City-wide copiers. You'll also help with equipment inventory, installations, and user training, making a real difference in the day-to-day productivity of our organization. If you're ready to build your IT skills and support the technology that helps our City thrive, we welcome you to apply!

Hiring salary is dependent upon experience. Hiring range is $25.56 - $28.40 We care about our employees and offer a generous benefits package: Health & wellness benefits, 6% retirement contribution match and 3% 457 Deferred Compensation match, general leave, work/life balance, and more.

We are an equal-opportunity employer and welcome applicants from all backgrounds and experiences. We believe that a diverse and inclusive workforce is essential to our success, and we are committed to creating a supportive and welcoming work environment for all of our employees. If you are looking for an exciting opportunity to make a difference in your community, we encourage you to apply for this position today. Be a part of it and contribute to the vibrant growth and development of Commerce City as we strive to provide exceptional services and foster a thriving community.

Minimum qualifications: Associates degree and at least 2 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Training and experience in maintenance, repair and proper use of personal computers. Must complete and pass a CJIS background investigation prior to employment, and obtain CJIS certification within 30 days of starting employment. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

Commerce City is an equal opportunity employer.

Process Overview:

Apply Today: We ask that you complete and submit an online application AND INCLUDE A RESUME AND COVER LETTER, which will be used to screen for minimum qualifications (MQs) and determine starting pay in accordance with the provision of the Colorado Equal Pay for Equal Work Act.

Qualification Review: HR will screen applications for minimum qualifications after the posting closes. Please ensure that your application is fully updated, including your most recent work history.

Application Review: Applications for candidates that meet minimum qualifications will be forwarded to the hiring manager, who will review and evaluate application materials.

Interview(s): We aim to schedule interviews with candidates who meet the minimum qualifications and pass the application review.

Paid time-off benefits: Holidays: 12 paid holidays each year with the addition of an 8-hour Floating Holiday (in addition to the Floating Holiday that can be earned by participating in the Wellness Program). General Leave: Leave banks are granted to employees after six months of full-time employment. General Leave may be used for vacations, personal business, illness, or other reasons as requested by the employee and approved by his/her supervisor. Other Paid Time Off: Jury Duty, Injury Leave, and Military leave are also available to employees.

Additional benefits: Employee Assistance Program (EAP): We provide a confidential Employee Assistance Program to help support you and your family on any issue of concern. Eight private counseling sessions are available on a range of needs including, but not limited to marital issues, parenting concerns, grief counseling, supervisor issues, and drug and alcohol abuse. Tuition Reimbursement: The City provides a tuition reimbursement program that reimburses qualified educational expenses. Eligibility for Pay Increases: Employees are eligible for a pay increase during their annual appraisal following a successful evaluation. Pay increases do not come at the time of the six-month introductory evaluation. Personal Computer Employee Purchase Program: To encourage the development of employee computer skills, the City offers an interest-free loan to you for the purchase of computer hardware (including a Desktop or Laptop) and software. The employee must have successfully completed their 6-month Introductory Period for eligibility. Recreation Center Membership: Employees and family members are eligible for a membership to the Commerce City Recreation Center for $5.00 per person per year. Golf Course Green Fees: Employees can play the City's award-winning Buffalo Run Golf Course at a rate of $9.00 for 9-holes or $18.00 for 18-holes. Employees can also purchase golf merchandise at discounted prices.