Information Technology (IT) Service Desk Analyst I - II

Information Technology Service Desk Analyst

JOB SUMMARY Install and maintain personal computers and related hardware and software. Perform preventive maintenance on personal computer hardware and related equipment. Provide a wide range of support for District computer users. Maintain records of computer support and inventory activities.

DUTIES AND RESPONSIBILITIES Maintain accurate records to support a detailed inventory of hardware and software. Assist personal computer users with hardware and software questions, problems, and training. Implement, upgrade and install personal computer hardware and software. Diagnose and resolve hardware and software problems. Perform staff and research development, which may include training and seminars. Respond to emergency situations and be on-call as assigned. Perform other related duties as required or assigned by supervisor.

QUALIFICATIONS Any combination of experience and education that would likely provide the required skills and abilities is qualifying. A typical way to obtain the skills and abilities would be: Education Information Technology Service Desk Analyst I Equivalent to an Associate's degree from an accredited college or university, with major course work in computer programming, personal computer hardware or related field. Experience Information Technology Service Desk Analyst I One year of experience as a technical support or service desk support person. Information Technology Service Desk Analyst II Two years of increasingly responsible experience performing duties equivalent to the Information Technology Service Desk Analyst I for the Turlock Irrigation District. Skills and Abilities Interpersonal and Communication Information Technology Service Desk Analyst I - Ability to: establish and maintain effective working relationships with those contacted in the course of work; understand and carry out oral and written instructions; and communicate clearly and concisely, both orally and in writing. In addition to the Information Technology Service Desk Analyst I requirements: Information Technology Service Desk Analyst II - Must have ability to quickly identify and repair operational problems, give directions to others in problem solving situations and work independently in the absence of supervision. Technical and Analytical Information Technology Service Desk Analyst I - Knowledge of: basic mathematics; personal computer hardware and software; nomenclature, symbols, methods, practices, and instruments used in the personal computer field; and safe and proper methods of shipping and transporting sensitive electronic equipment. Ability to: read and understand personal computer hardware and software technical manuals; and install or relocate equipment. Must have working knowledge of Microsoft Operating Systems and Office Applications. In addition to the Information Technology Service Desk Analyst I requirements: Information Technology Service Desk Analyst II – Must have detailed knowledge of various Microsoft and Novell operating systems in use by the District; standard office applications and other applications installed at the District and problem analysis and solutions. Administration and Operations Information Technology Service Desk Analyst I - Ability to apply principles of data processing to a wide variety of problems. Must also be able to lift heavy equipment (up to 50 pounds). In addition to the Information Technology Service Desk Analyst I requirements: Information Technology Service Desk Analyst II – Must have ability to work independently in the absence of supervision.

Necessary Special Requirements Information Technology Service Desk Analyst I, II Possession of an appropriate California driver's license. While the minimum passing score is 70%, candidates who score highest may be considered for advancement in the recruitment process. SELECTION CRITERIA Item Percentage Required to Obtain a Passing Score Written Examination 70% (Section Weight - 30%) Oral Interview 70% (Section Weight - 70%) Medical Examination This position may require a medical examination to determine medical fitness for performing the duties assigned to the position or classification. Turlock Irrigation District is an Equal Opportunity Employer. It does not discriminate on the basis of, race, color, ancestry, religious creed, national origin, sex, physical and mental disability, medical condition (cancer related), age (over 40), and marital status. Assistance is available in filling out job applications for disabled individuals. Applicants will be subject to drug testing in accordance with FHWA regulations, when the position requires a Commercial Driver's License. Turlock Irrigation District's bargaining unit positions are a part of an agency shop. Turlock Irrigation District provides reasonable accommodations to applicants and employees with a disability in accordance with federal and state law. SUBMIT APPLICATION TO: Human Resources Department, via our web site at www.tid.org . Internal applicants may apply beginning Tuesday, May 5 2026 until Monday, May 18, 2026 at 4:30 p.m. SECOND POSTING - Internal and external applicants may apply beginning Wednesday, May 20, 2026 until Friday, June 5, 2026 at 4:30 p.m. Internal Candidate Note: Please refer to TIDEA MOU Section 20.2 and/or MSPC Section 26.13 for additional wage information. Online Written Examination Date(s): To Be Determined after posting closes Human Resources Department (209) 883-8253

EMPLOYEE BENEFITS SUMMARY The following summary of benefits is provided by the Turlock Irrigation District for employees filling regular full time positions. Holidays: 12 paid holidays per calendar year Sick Leave: 12 sick leave days per calendar year with no accumulation limit Vacation T.I.D.E.A. Bargaining Unit 2 weeks (7 month through 5th year) 3 weeks (6th year through 9th year) 4 weeks (10th year through 14th year) 4 weeks + 2 days (15th year through 19th year) 4 weeks + 3 days (20th year & thereafter) Health Insurance is provided by the District and administered through our Third Party Administrator. Turlock Irrigation District utilizes the Anthem Blue Cross Prudent Buyer PPO Network. Out-of-pocket expenses can be limited if Anthem Blue Cross plan providers and hospitals are used. Employees have a choice of a PPO Plan or a HDHP (High Deductible Health Plan) during open enrollment or a qualifying event as per IRS plan guidelines. Prescription Insurance is administered by Navitus. We have a four-tiered co-pay structured plan: generic; formulary; non-formulary; & specialty. For maintenance medications, the Navitus "Mail Order" plan is most cost effective. Dental Insurance is provided by the District and administered through Delta Dental PPO Network. Preventative benefits are paid at 100%; basic benefits are paid at 80%, crowns, jackets and cast restoration benefits are paid at 50%. The District offers a voluntary Base Plus Buy-Up plan. Employee costs are minimized when utilizing a Delta Dental PPO Dentist/Orthodontist. Vision Insurance is provided by the District and administered through VSP. Employee costs are minimized when utilizing a VSP Optometrist. The District offers a voluntary Buy-Up Vision plan. Flexible Spending Account (Section 125) is made available to employees to cover health and/or dependent care expenses on a pre-tax basis. A flexible spending account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations. Health Savings Account is made available for those employees electing the High Deductible Health Plan (HDHP) only. A Health Savings Account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations. Life Insurance & Accidental Death & Dismemberment Insurance is provided by the District through VOYA Employee Benefits. Coverage amount is two times the employee's annual base salary. The maximum benefit is $200,000. Supplemental Life Insurance (Employees/Dependents) is available to District employees on a voluntary basis from VOYA Employee Benefits. Employees may elect up to $500,000, in addition to electing spousal coverage up to a maximum of $100k. Long Term Disability is provided by the District and administered by VOYA Employee Benefits. The benefit may reimburse up to 66.66% of basic monthly earnings. Deferred Compensation (457b plan) is available on a voluntary basis to District employees. Contributions are made before taxes through payroll deductions. Employees can authorize withholdings per IRS guidelines. Catch up provisions are available at age 50. Social Security/Medicare participation is required for all employees. The District matches the employee contribution. Retirement Benefits are provided by the District with a contribution by employees. The Defined Benefit Plans are based on date of hire, age, years of service, and average monthly salary at the age you elect to retire. Please refer to the appropriate retirement plan document based on date of hire. Educational Assistance Program provides employees financial assistance for occupational related school courses.